Search Hotels Near El Castillo Museum, Medellin

"Everything was good"

"Very clean"

"Clean and spacious room. Shopping mall across the street with an amazing food court. Breakfast buffet was also good and the service was great!"

"Experiencia decepcionante. El servicio al huésped claramente no es prioridad. Desde el check-in la orientación es pobre: no explican que el elevador funciona con la llave, que solo incluyen 2 botellas de agua (luego se pagan), ni que el “cóctel de bienvenida” es uno específico. Falta total de comunicación. En el desayuno (sábado 7:30am), con pocas mesas ocupadas, el servicio fue deficiente. Un mesero (de espejuelos y barba) estaba distraído hablando en la barra, tardaba en atender y el área de sopas ni cucharas tenía. Esa misma noche, la llave se desprogramó en el elevador. La reacción del personal no fue de orientación, sino con actitud poco empática. Luego se confirmó que sí estaba desactivada. El peor momento fue el check-out: dos empleadas bajaban en el elevador y no nos permitieron entrar aun con maletas, priorizando su trabajo sobre el huésped. Inaceptable. Además, el hotel no es tranquilo; las habitaciones solo están separadas por un cristal hacia el exterior, lo que genera incomodidad y sensación de inseguridad. También es contradictorio ofrecer café/té sin incluir agua adicional. No recomiendo este hotel. Mucho por mejorar en servicio, comunicación y experiencia general."

"The food was very good and fresh Room clean was ok Staff not bad "

"Room was clean and had a good size Beds and bedding sheets were comfy Shower spacious and hot water flow so good Buffet breakfast had everything you can think of Staff was very kind and helpful"

"Everything was comfortable. A home away from home. The staff made the trip even better. It was like having my family with me to look out for me"

"Extremely nice staff, clean rooms. A lot of free breakfast options included. "

"We really enjoyed our stay. The space was clean and the location was easy to find with the instructions from the host. It was also nicely located for us as it was close to various places we wanted to visit. The only two suggestions I would mention is that the room we stayed in was for 4 people, but 2 of the beds were located up above in a tiny loft which was difficult to get back and forth from (especially at night) and was really hot up there, so we ended up sharing the 2 beds below, which was not ideal. Also, there is self parking available, but it is not inside any kind of secure area. It is a lot on the street, which, in Colombia, is not a great option even in secure areas. Apart from those things, everything was excellent."