Khách sạn Empire

"We were going to Sleeping Bear Dunes so there really are not a lot of options for stays. The service was fast on the phone during business hours. I did not love that the after hour check-in requires taking a key from a public box for safety reasons. The pillows and bed were very uncomfortable. When we got to our room the heat was not on and the room was at 59 degrees, mind you it is 40 and dropping. We spent a long time trying to determine how to turn the heat on (it is not using the wall...

"Staff was friendly and helpful. Great spot to stay and hike the dunes. Empire and glen arbor are just a short drive away."

"Such a quiet and peaceful time on Glen Lake. Cloudy and cool but restful all the same."

"Nice hotel - deceiving in relation to water view, beach or amenities. Very poorly run"

"Room was very clean"

"Great experience "

"The room was very clean. The staff was friendly and knowledgeable. Check in and out was smooth. The pool/hot was clean. Not an over powering smell of chlorine. We will return."

"Found feces floating in the pool from a toddler and parent who left the pool before us. Reported this to the front desk and lady was rude. Provided solution was “don’t you have a car? Can’t you go to the sister hotel and use their pool?” Was implied I would just walk in swimsuits with my kids on the sidewalk in the rain and 43 degree weather? Then rudely suggested I drive. It was her attitude and mood directed toward me over a situation that was not my fault. Not to mention we were swimming in...

"For a budget stay, the bed was comfortable and the front desk staff was incredibly responsive. Wifi was fast, which was a bonus!"

"Property overall was good...great bay views, decent breakfast...nice pool/hot tub area...close to everything from shopping to dining...only miss was the bed/bedding. It's time for an upgrade on that ... pillows were awful bes was extra form and bedding was in need of a refresh "

"I have stayed at this hotel a few times and really enjoy it. The price, views and staff are all excellent. I usually travel to TC during the fall or spring, not sure if that makes a difference but I will continue to book at this hotel for future travel up north!"

"Was a great stay."

"Parking safe and easy, quiet hotel, breakfast was average for a hotel."

"Hotel was very clean, ac worked well. Beds were a little hard for our liking. Breakfast was ok with, muffins, toast, bagels, make your own waffles, juice & coffee. "

"Good proximity"

"I didn't know about there changes that even if you get a room that sleeps for 6 ro 8 people you still have to pay for each guest 20.00 after 2 guest. I have a family of 5 got my surprise when I went to check in that I hade to pay extra extra 60 and parking for each day . We stayed for 2 days good thing we had extra money. Took away from doing bowling and other things . I guess it doesn't matter you pay extra for the space you still need to pay more."

"C"

"Staff was 100%. Very friendly and helpful. They had a shuttle that took us downtown and picked us up. Only complaint is the amenities in the bathroom weren’t up to par. Other than that a great place to stay. Would highly recommend"