Search Hotels Near Estación Experimental Agrícola de Puerto Rico, San Juan

"The hotel room smelled like dirty rug."

"Great stay"

"Really enjoyed the proximity of the hotel to the beach! "

"Property is beautiful, staff is pleasant and helpful. Location is great. Only issue I had is day of check in @4:30pm my room wasn’t ready. But we were able to walk around the property and the amazing views by the beach and pool. Main problem was after I was told our room was ready, they did not have the room I booked. 2 adults with 4 kids they tired to give us two separate rooms not connecting which would not work for us. To try to make it better, they gave us 3 connecting rooms. The area and condition of these rooms were not great at all. No hot water, no ice machine and just out dated. Completely ruined my daughter’s 16th birthday. Which was the very first night! We lost time which was frustrating. We then had to wait for the next day to get our original room which was great but major inconvenience to our travel plans. "

"Upon check in, no electricity/no power.I asked when will the power be back on, I was expecting some kind of backup generator to turn on the power, but the Hotel attendant said there is no expected time of when the power would return. I was not offered a refund or any accommodations and I was expected to just wait until the power comes back on. The hotel is not suitable for any one to stay under these conditions and its clear the hotel barely cares to help the customers. They just want money. Also door codes to the room were announced aloud to the lobby and guests, Nothing about the exchange of door access codes felt secure. "

"Overall a pleasant stay, with a few misses in service/hospitality. First day, we stopped at the bar ordered a margarita with Cointreau, we were charged $12 for the Margarita + $12 for the Cointreau up charge = $24…typically there would be a $3 to $4 up charge for this less than 1oz ingredient. On a separate occasion we had dinner at Alba, sat outside by the pool, there were 4 employees (1 bartender, 3 servers), 4 tables sitting outside, no tables inside and still waited 30 plus minutes to get drinks and close to 45min to get food. During one of our “let’s relax by the pool” moments, around 10:30am, the maintenance crew decided to power wash the floor surrounding the pool area, most hotels would typically do this between 7 and 9am to not be a nuisance to people and families trying to enjoy the pool and sunshine. The property is centrally located to the beach and easy access around the island. The access to Vivo Beach is a great amenity. Hotel has a modern feel and room turndown service very kid friendly. Few misses on hospitality, that said, we stayed at The Royal Sonesta last year and would choose Hyatt Centric over the Royal Sonesta on our next visit. Cheers "

"More of an average experience than a true “resort”. Every pool lounge chair was taken by 9am every day, which is pretty ridiculous. No enforcement of “no saving seats.” Couldn’t use the hot tub as it was constantly full of children (should be adults only). Beach was nice although I noticed they refused to set up chairs for people after 3/4 because “the beach closed at 6p” which also seems a little ridiculous. The lunch food was mediocre; dinner at the Ocean restaurant was one is rhe worst meals of my life and incredibly overpriced. Drinks there were so bad that I sent mine back and ordered a wine. I stayed here many years ago and enjoyed it but probably won’t be back again now. Also - double check your bill; they didn’t include a credit I was owed initially and as others have pointed out, they are not very transparent about resort fees (although I read about them beforehand). "

"Yes"

"I would expect more from a hotel for the homeless. I was scared the death of bed bugs. Sketchy neighborhood, no staff, no lounge or coffee, contrary to photos and all their rooms are photo shopped. Never coming back. No soap, a sink that was gas station type, and no cups."