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"Location of hotel suited our needs (close to Victoria Coach Station). Being on top of Victoria station (train and subway) made it noisy (sirens, loud vehicles, people giving speeches using speakers. Etc.). I presume most central London hotels have a fair bit of noise. The staff was very friendly, helpful, and efficient. Our "quiet" room was situated such that we had to take 2 elevators to get there. Strange. There was a small amount of mildew in the shower. The cooling/heating was quiet and effective. The Soak restaurant was pretty good. The included breakfast was OK (same offerings both days of our stay). We found the price of eating out in London crazy expensive in general. Loved the heated towel bar in the bathroom. The Hop On/Hop Off bus stop in front of the hotel was convenient for our one-day sightseeing."

"The room was clean and comfortable however the bathroom was very small and there were no suitable mirrors or lights to do hair and make up."

"grat location, clean quite rooms, good breakfests"

"When checked in, the iPad doesn’t work while typed in my information. That is your only way of check in and out, it should have been check daily are they working properly or not. Apart from that room is what you need for a night stay. There only one towel each. Face towel would have been helpful."

"The room was clean and spacious with a view. Breakfast options were plentiful. The location is convenient for access to central London"

"Mini bar was not very well stocked, and glass table top was loose, not attached to the metal feet (bit of a health and safety risk)."

"yes"

"Clean room, staff and breakfast was good"

"The room was so cozy and the beds were comfy but the breakfast and the staff are above and beyond. We can’t recommend the hotel more! Also the location was perfect for everything we wanted to do."