"We booked a double room but were allocated a very small room with one of the smallest beds I’ve encountered in a hotel (see photo attached). The room did not appear to match the marketing photos, so it felt misleading to book one type of room and be given something quite different. After a poor night’s sleep, we complained and were moved to a larger room, which was much closer to what we had expected when booking.
We also found the hotel restaurant disappointing, both at breakfast and dinner. However, we did enjoy the drinks and food in the bar area.
The gym was another disappointment. It had only a couple of treadmills, dumbbells up to 10kg, and no bench to use them with, so it was very limited for a hotel at this price point.
Overall, we did not feel the stay offered good value for money. While after-hours access to the gardens is a nice benefit, I would have preferred to stay elsewhere and visit the gardens during the day instead."