4/10 - Kém
Breanna
19/03/2026
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was one of the worst stays at a Hilton I have ever had. Upon check in, I was assigned to a room that was 80 degrees inside. I first tried turning the thermostat down thinking maybe it’s been a while since anyone has occupied the room to change it. After 40 minutes went by and no change, I called downstairs to ask for a different room. But before I could even ask I was I interrupted and told “we’re going to send someone up right away. After another 10 min, a maintenance worker comes in to “check” the thermostat and then starts taking the wall unit apart and checking the HVAC in the room. The HVAC area looked very old as if there was mold and asbestos present! I finally demanded another room. The front desk staff member went to check the thermostat in the new room before I went in, and he told me “it’s set to 66 and the air is cool.” When I went in it was still very warm, and at first the thermostat in the new room didn’t even come on. It wasn’t until I fully inspected the room that I found an entirely different thermostat in separate corner which controlled the air. The room eventually cooled, but due to the heat I began to break out in hives and my hair was sweated out and ruined, which was an inconvenience for me because I had an event to attend that night. Overall, this is a very old Hilton that needs a serious makeover. As a Hilton Honors member, I will never return to this location again!
Breanna
Lưu trú 2 đêm vào Tháng 3, 2026