Search Holiday Homes in Falcon Ridge Ski Slopes

"Our stay was very disappointing overall, and unfortunately I would not recommend this hotel. The main reason we booked this accommodation was for the pool, as we were celebrating my son’s birthday during our 3 days and 2 nights stay. Prior to arrival, we were informed that the pool would reopen on the second day of our stay. However, upon arrival, there was a memo at r that the construction had been extended and the pool area would remain closed. We were never informed ahead of time, even though the hotel had the opportunity to contact us before we traveled two hours by car with a toddler. Had we known earlier, we would have considered rescheduling or cancelling our booking. What made the experience even more frustrating was how the situation was handled by management. The manager did not acknowledge the inconvenience caused, nor was there any apology or proper explanation. Instead, we were given a cold “it is what it is” attitude before he simply walked away. A complimentary voucher was offered, but it did not address the disappointment and inconvenience we experienced. Because the weather was cold and windy, the pool was supposed to be the main activity for our family during the stay. Without it, we were unable to truly enjoy our vacation. In addition, the bathroom door in our room would not stay closed properly because there was no lock or mechanism to keep it shut. We reported the issue, but no action was taken during our stay. Overall, this was not a pleasant experi"