"The hotel was nice. The double rooms are quite large. Housekeeping did a great job of cleaning the room daily. The 6 pools were amazing. Well kept. The lifeguards seemed to only work occasionally. And not every pool was manned. But the pools are only 4 feet deep, so maybe they didn't feel the necessity to have a lifeguard at each pool. There's lots of eating areas in Rose Hall (the main buffet). There is an unpleasant odor as you walk inside the buffet hall, which would be nice if they gave the entire indoors a good cleaning and freshening up. All the servers were extremely pleasant and always ready to offer help. The food was good. They did serve many authentic Jamaican dishes; which was nice. And it appeared that everyone was enjoying the food.
The negative part for me was that I had to wait hours for my room to be ready when I first arrived, after travelling almost 18+ hours. Check in was supposed to be at 3:00 pm. But only after I got angry did I finally get my room after 4:30 pm."
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