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"Our first room was awful. We booked a cheap economy room and whilst it was large and full of character, it was awful. The plug sockets didn’t work, and the staff’s solution was to supply a huge extension lead which had to extend around the whole room, to allow us one socket to charge our phones etc by our beds at night. The bed was very uncomfortable and, being on the 1st floor at the front of the hotel, we were awoken very early with numerous delivery vans and their drivers shouting. I complained and they upgraded us to an amazing family room, recently refurbished and very comfortable and higher up with no disturbance. The concierge staff could not have been more helpful. Breakfast choice is huge and very good."

"The room was nice and clean. Bathroom smaller but that is common for Florence hotels. Walking distance from train station churches and museums. Breakfast was very good nice variety. I would highly recommend"