Khách sạn Florence

"I asked Belterra to give us a voucher since our daughter's golf tournanment for Saturday, 4/18 was canceled due to weather. I did not expect a refund. And she will play many tournaments here over the next several years. I did not receive a reply. That just isn't good business...you took my money, I didn't stay there and not even a courtesy reply...thumbs down"

"Check in was speedy and the room was very nice. "

"We’ve stayed in the past, this time it seemed off. The room kind of had a smell. This bed not as good as last year at this time. Maybe just an off day."

"Beautiful location overlooking the river. Staff was very friendly. Mattress could be replaced. It sinks in the middle quite a bit. It was ok for a night, but would have been rough any more than that. Otherwise, we really enjoyed our stay!"

"Good breakfast."

"This is a nice hotel especially for a family with kids. The staff is excellent and the hotel itself is really clean. I enjoyed the gym because they have a lot of different equipment to use. The only complaint that I have is that the pillows are super flat. They had no fluff in them what so ever. Other than that, I would definitely recommend!! "

"Staff was super friendly!"

"Very nice area. "

"The room was clean, comfy, and cozy, the breakfast was amazing and we had a great stay."

"was very dated and not overly clean. carpet needs replaced."

"I am a disabled veteran with mobility issues, as I pulled into the lot there was one handicap spot left that I thought I would take but as I pulled around the row of cars the night shift desk clerk parked there before I got there. I found another spot much farther away, as I walked towards the door I noticed the the car that parked in the handicap spot did not have a placard or handicap plate and the 20 something year old jumped out of the car and ran and I do mean ran into the building. I went...

"AC worked great! Room was immaculate! Clean with up to date furnishings. And the bed was so comfortable. Check in was easy and the clerk was so friendly. Will definitely stay here again when traveling through! "

"Our stay was great. Good communication, house had everything we needed, great play area in the garage. "

"Everything was great!"

"The best breakfast I've ever had at a hotel."

"Need more"

"Mattresses are in bad shape, so worn you roll to the middle. Never saw a staff member at The Lodge other than check in at main hotel whom was very pleasant and accommodating. Place just looks tired inside but was very quiet in The Lodge which I appreciate for a hotel. "

"The room was clean everyone was nice and breakfast was easy."

"What a lovely place to stay! Would absolutely visit here again. The room was clean and nicely decorated. The complimentary breakfast had lots of choices and the staff kept everything tidy and fresh."