Khách sạn Florence

"I have stayed there several times. Every stay has been good"

"In town for the Kentucky Derby and Belterra Casino Resort was only 55 minutes from Churchill Downs. Room had nice view of Ohio River!"

"The biggest struggle was in finding the place. It is located in an area which myself and other guests spoken to had a hard time locating on Google Maps. The staff was friendly. Breakfast was continental without fruit. The air conditioning in the room was more than adequate, as was the heating. Would visit again."

"Fantastic historic place. Comfy bed, lovely clawfoot bath, cheerful kind owner. Nothing super fancy, just a sweet place to stay for a good price with beautiful view of the river in charming town"

"Be prepared they don't really have any shampoo or conditioners or I don't think they have any wash rags very limited no coffee in the room kind of minimum"

"Nice"

"Nice clean property, had a great stay"

"Nice"

"They were under construction. The part that was finished was nice. The amenities were not available. You had to go to the hotel across the parking lot to use the amenities. Breakfast was really good. Had a nice area outside furniture with a fire pit. The side door was not locked the whole time which we felt could be a security concern."

"I was bitten by bedbugs and personally observed them in the room. Due to the infestation, I had to leave the hotel in the middle of the night. Although the inn refunded my stay, I continue to suffer from allergic reactions caused by the bites. My greatest concern is that I may have unknowingly transported bedbugs to my home, resulting in additional stress, inconvenience, and potential expenses. It ruined our family trip."

"We visited the Ark that day. The location was excellent. The hotel was spotless and the staff friendly. The staff at the breakfast station were smiling and friendly."

"Clean room. Very nice breakfast. Family, friendly, and staff was very kind."

"Nice clean and up to date. "

"This place was a joke my air-conditioned was leaking anti freeze called told them the guy at front desk was rude I asked for a different room he said they was booked up the next day we paid for 2 he lied my daughter and them went to office to get plastic wear and cups and the guy was on phone said they had 8 rooms available then housekeeping was very persistent she called asked if I needed housekeeping I said no I have kids sleeping 20 minutes later she came beating on the door I opened it she...

"There was only one vending machine. None with snacks. The coffee was undrinkable. I was disappointed."

"Beautiful hotel! It was very busy so the pool was a no go for us. Loved the set up of the bedrooms. Popcorn wasn’t good-no salt or butter but breakfast was great! Wish staff told us light dinner was free. Definitely would stay there again regardless now that we know :)"

"Room looked clean but everything was sticky (all furniture, and even carpet!) and there was trash in corners and in between furniture. Thermostat was set on 68 - I turned it up to 76 and 5 hours later it was 71 degrees - I turned it OFF and 7 hours later it was 73 degrees...something's not right!"

"Everything smell bad, staff gave us a dirty room that was fron another guest and had to change it. Dirty towels. Every single day of my stay the Lobby had a different smell and not good one either. Every room says "No Smoking" but everything smell like tobacco and maryjane. But over all the coffee was good."

"The "included" breakfast was not worth $12.00. One ice machine was broken. The other one was out of ice."

"stained sheets, room smelled damp, check-in kiosk but statt sitting in the lobby, showers and toilets didnt drain properly, doors adjusted incorrectly and had to be forced clothes, small roaches seen as well."