Search Hotels in Fort William, Philipsburg

"Nice place very quiet Restaurant closes early Too many mosquitoes biting me They need to upgrade better cable service in English"

"Hi"

"The resort itself was amazing. I based my booking on reviews and they were quite accurate. Highlights: the beach is gorgeous, clear and clean, room and overall resort cleanliness, the pools are open 24/7, rooftop resto food on weekends. Not so highs: We chose not to do the all inclusive and I found we were taken advantage of. Check your bills. They charge you 15% gratuity on every single bill so you do NOT need to tip. I had to argue with a waiter for being over-charged during happy hour, to which I was told the ‘virgin drinks’ were not included in happy hour yet bartender charged 3x 8usd smoothies instead of 2.25usd virgin drinks. I then escalated to management where I was told the charge would be taken care of and it never was, so on my final night there I had to spend time requesting the to remove the over-charge again and I’m not even sure after receiving my credit card statement that it ever was (although the itemized copy I signed showed it had been removed). To be clear my final bill was 800usd so a 35usd charge isn’t a big deal but it’s just annoying to have to deal with this on vacation -signage hours are outdated -Some staff are very rude, others extremely sweet (hit or miss). -If you’re renting a car on site, note they will tell you that you can’t reserve ahead of time, you need to come morningof to see and they are always late which can be frustrating but you can go online and reserve ahead of time (the website is on the sign of the little car rental hut). "

"Excellent property"

"Our condo was ready even though we were early arrivals. The bellman transported us and our gear to the condo, he verified that all keys worked properly before leaving. The housekeeping manager was just finishing her inspection when we arrived. The unit was clean, supplies plentiful, and everything worked as it should. Bonus, there was an ice maker in the fridge with the bin half full of cubes already. All staff on site were pleasant, polite and helpful during our stay. We will definitely be back, and promote it with family and friends "

"all of the above"

"Paul provided some of the worst customer service I’ve experienced. He was neither welcoming nor pleasant during check-in, which made for a poor first impression. The room itself was spacious and mostly clean, but the tub had dried soap residue and clearly needs to be replaced because the paint was peeling. There was also a very strange smell in the room. On a positive note, Makeeba was absolutely welcoming and pleasant. She checked me out with a smile and made me feel appreciated and welcome."

"Great experience, friendly staff nice spacious rooms."

"Pool and hot tub are great. Don't expect service near the pool. you have to go inside to order your drinks. Rooms was clean but small. was on the 3rd floor, no elevator, so bags get heavy. "