Khách sạn Townsend

"Probably the worst customer service I’ve ever experienced at a hotel. Front desk staff not friendly at all, when we arrived at 145pm they wouldn’t even come to front desk they spoke through a camera and told us check-in doesn’t start till 3pm. Gym was horrible, no water provided. Front desk just said nobody uses gym so that’s why no water. Avoid this place!"

"Nice mountain view, clean well kept facility."

"Nice and clean. Nice area super quiet only negative was hard bed "

"This was our second time staying at Treemont. Our requirements for a hotel stay are simple. Clean, comfortable, courteous staff. The newly renovated room was clean, the air and heat excellent, plenty of fresh towels, daily housekeeping, and every single staff member was extremely friendly and made us feel welcome. Renovations continue to this gem of a property and I look forward to our next stay. I can't wait to see this property restored to its former glory. "

"Staff was courteous and allowed us to check in an hour early, which was very nice. However, there were several issues with the room. The bathroom door didn't properly fit and you had to forcefully pull it closed, which was extremely loud to both open and close. Also, the in-room alarm was previously set, which woke my wife up at 3 a.m. and she had to figure out how to turn it off in the middle of the night. But the biggest problem was the smoke alarm, which started doing three-chirps at 4 a.m....

"Very cute, modern and intimate setting! My husband and I enjoyed our stay so much! Would definitely recommend and/or book again! "

"The mountain view was excellent. Property was clean, parking was ample, access was easy, breakfast was good."

"Stayed 5 days in March. There was no room cleaning. Suppose this could be due to the time of year. The property is good, but certainly not “wonderful “ as described by Expedia. "

"We were surprised that for a very high property fee. There was no ice no ice trays no coffee no amenities on the property at all. Also, GPS does not get you to the property. We had to download an app on our phone and in just reading the description of the property were able to get directions, however those were even wrong as it said to turn it to Phillips 66 gas station and it has been a gas station since 2018 "

"Ice machines didn’t work. The gym was a joke. The breakfast was terrible. We paid way too much not to enjoy anything about the hotel"

"Beautiful hotel. Excellent "

"Hotel and room were very clean. Staff was very friendly and kind. It's a simple, motel style hotel, close to shopping, food, etc. Only 20-30 minutes with traffic to popular destinations in the area (Pigeon Forge, Smokies, etc). We would absolutely stay here again. The only thing that really could be improved is a quick cleaning of the bathroom celing vent and less salt in the breakfast items. Otherwise, it was excellent if you're looking for a clean, simple, inexpensive place. We have stayed in...

"Check out my Trip Advisor review before using Expedia or reserving a room at Drury Hotel in Pigeon Forge TN. Expedia will not allow me to leave a negative review. "

"Bery clean and friendly staff was able to get us in a bit early so we could make our venue in knoxville later that day! "