"Staff were awesome at this hotel! I booked this hotel specifically to have free shuttle access to the Kia Center arena. Overall, the stay was nice. The room appeared clean and tidy. My issues with the room involved the noise. We were able to hear the outside traffic very clearly, loud cars woke us up throughout the night, along with being able to hear people passing by in the hallway. I do not believe our room was connected to another room next door, I think our room was connected to an area accessible to staff. Someone in the morning was sneezing very loudly and the sound travelled easily to sound like it was in our room. Pillows appeared nice and fluffly, however, did not keep their shape and left us with sore necks the following day. I loved how awesome the shuttle staff was, shout out to Murray. He was great, he stated that the final call for the last shuttle after the concert was 1040PM, however, the concert let out around 1110PM and I figured I'd have to get an Uber. I called the phone number for the shuttle just to check and Murray answered right away and stated that he was still available to take us back to the hotel. Don't forget to tip the shuttle drivers, they are awesome staff who work hard to accommodate the hotel guests. Great people working here, if I were to go to another concert at the Kia Center in the future, I would choose this hotel again."
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