"First, the general manager here is basically useless. Apparently, he had taken it upon himself to change reservations from 2 beds to a single king bed on a sold out night, which was not feasible for families/groups of 3-4 people. When contacted by front desk staff (who were amazing), he told them to just let the guests leave because he wasn’t fixing the mistake he made. This is unacceptable.
Then, when we tried to use the toilet in our room, it was stopped up. My husband called the front desk to get a plunger, which was quickly brought to the room. We thought he had fixed it; however, when we came back at midnight from the concert we were in town to see, the toilet had overflowed and flooded the bathroom. Mind you, we had only used the bathroom in our room once and put the toilet paper in the trash can because of the initial issue with flushing the toilet. We called the front desk, and the staff member said he would call the manager who would call housekeeping. The staff member ended up calling us back and said he was just going to come help us himself because the manager wasn’t going to do anything.
This was the worst management I have ever dealt with. I’m so thankful the front desk staff members were so helpful.
On top of all of this, the shower curtain had mildew on it, and the mini fridge had rust on the outside and leaked slightly. For the outrageous price we had to pay because of the concert, this whole situation was absolutely terrible!
10/10 do NOT recommend!"