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"Rooms very very clean, staff were so friendly and parking great. Hate to give anything for the Mountain Inn hotel but excellent reviews across the board but it could use little updating and a few amenities. We are still going to stay here every time we are in the area (even without the updates or amenities) because it was very clean, comfortable bed and the staff was friendly and amazing. "

"The woman who helped us was very help and friendly. "

"Nice breakfast, rooms are clean and well kept. We love the outdoors! Staff very nice and attentive. "

"The bed was horrible!!! The staff, amenities and service was good"

"Yes"

"Very pleased with my stay. The bed was very comfortable "

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"Front desk was so great. Expedia m"

"Can’t even begin to say what a horrible experience this hotel was. Our room safety lock on door was broken - hallways were dimly lit, the staff was very unhelpful. When we tested the door lock they sent a janitor to “unlock” the door with a screwdriver. The pool was dirty, hot tub was not working, the ice machine looked like it had some sort of nasty leakage. The list goes on. We cancelled our reservation after being denied another room and left. They said Expedia would issue the refund. Expedia claimed the hotel was the only one who could approve the refund. The hotel lied and said there were “no issues” & that the booking was completed & successful. Outright lies. It took over 2 months to get a refund and we got it ONLY by filing a claim through our bank. Never, ever again with this hotel or chain! "