4/10 - Kém
William, Christiansburg
Đi cùng bạn đồng hành
29/07/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The lobby and restaurant and lounge looked inviting. The room did not. There were a number of issues with the room. For a hotel on the pricier side in Greenwood, we expected better quality.
We hardly slept. A/C was SO loud it woke us every time it came on.
Of course we heard the constantly in use ice machine as if it was in our room. It would seem the hotel could locate something as noisy as this perhaps a little more than 10 feet from our door,
We were missing a coffee machine as was advertised on the website. All the fixings were there (coffee pods, sugar, etc.) but the machine wasn’t. I reported it to the front desk and the woman there said, “I’ll make a note of it”. I had to say so again the next day before they actually brought one to us.
The shelf in the shower was missing. The clips to hold it were there, but the shelf was gone. We had to set shampoo and wet soap we were using around the glass wall onto the toilet seat as we showered getting the floor area and toilet seat wet and soapy.
I pulled the window curtain back to see what view we had and we were looking down into the lobby! I wonder how we would have been able to get to safety if there were a fire in the hotel.
Finally, upon our check out, we used the restroom off of the lobby area. Apparently the roll of toilet paper had been sitting in brownish water at some point, but I guess when it dried, they put it back in use!
This hotel has gone down hill. Each time we’ve stayed we have been more disappointed.
William
Lưu trú 2 đêm vào Tháng 7, 2025