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I had a wonderful stay here. The space was large, exceptionally clean, and very comfortable, making it easy to relax right away. Everything felt modern and thoughtfully designed, and despite the size, it was impressively quiet and peaceful throughout my stay. It was a great balance of comfort and convenience, and I wouldn’t hesitate to stay here again or recommend it to others.
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I had a wonderful stay here. The space was large, exceptionally clean, and very comfortable, making it easy to relax right away. Everything felt modern and thoughtfully designed, and despite the size, it was impressively quiet and peaceful throughout my stay. It was a great balance of comfort and convenience, and I wouldn’t hesitate to stay here again or recommend it to others.
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"We loved our stay at Garto, it was by far our favourite resort on our travels. The staff and owner are very helpful and friendly. The villas are large with a separate kitchen, very comfortable beds/seating area, large terrace and the most amazing, privacy screened, outdoor waterfall shower. They are also spotlessly clean with all amenities. The resort makes you feel like you are in nature with lots of greenery and a pool overlooking the sea. Breakfast was huge and cooked to order. The fruit...
"We loved our stay at Garto, it was by far our favourite resort on our travels. The staff and owner are very helpful and friendly. The villas are large with a separate kitchen, very comfortable beds/seating area, large terrace and the most amazing, privacy screened, outdoor waterfall shower. They are also spotlessly clean with all amenities. The resort makes you feel like you are in nature with lots of greenery and a pool overlooking the sea. Breakfast was huge and cooked to order. The fruit...
"Very clean, service wonderful, free rides to town and p/u, no restaurant, a couple close by, wooden deck in our Villa was older/flimsy, thought I might fall through. Road up to resort was steep and narrow, typical Thailand. Overall a great stay with amazing vistas!"
"Very clean, service wonderful, free rides to town and p/u, no restaurant, a couple close by, wooden deck in our Villa was older/flimsy, thought I might fall through. Road up to resort was steep and narrow, typical Thailand. Overall a great stay with amazing vistas!"
"Helpful staff in the hotel and restaurant. Room comfortable and is well equipped. Breakfast had multiple options and is freshly prepared. Transport needed as the hotel is in a quiet location. Wine Passion is a great little wine bar, a two minute walk away."
"Helpful staff in the hotel and restaurant. Room comfortable and is well equipped. Breakfast had multiple options and is freshly prepared. Transport needed as the hotel is in a quiet location. Wine Passion is a great little wine bar, a two minute walk away."
"Excellent value for money. The room is spacious, clean, with AC. I stayed for 7nights and will definetly come back. The bathroom is shared with an other room but I was mostly alone during my stay.
Location is excellent to have easy acess to the pier, night market and the food court. I rent a motorbike to explore the rest of the Island.
The hostess is so sweet and made my stay very special. Thank you so much 💕 I Hope I will come back soon :)"
"Excellent value for money. The room is spacious, clean, with AC. I stayed for 7nights and will definetly come back. The bathroom is shared with an other room but I was mostly alone during my stay.
Location is excellent to have easy acess to the pier, night market and the food court. I rent a motorbike to explore the rest of the Island.
The hostess is so sweet and made my stay very special. Thank you so much 💕 I Hope I will come back soon :)"
"First time to Phu Quoc with my family, highly appreciated our Butler Jane, Hana and all the drivers and staff, impressive performance helpful and serve immediately, whenever we need to help they reply immediately, 24/7 butler service check in at the resort, free buggy services, love the peoples in Phu Quoc they are nice and helpful even they can’t speak in fluent English
There is some problem with the room we booked, Free breakfast and the breakfast is nice too
Restaurant manager Chine and his...
"First time to Phu Quoc with my family, highly appreciated our Butler Jane, Hana and all the drivers and staff, impressive performance helpful and serve immediately, whenever we need to help they reply immediately, 24/7 butler service check in at the resort, free buggy services, love the peoples in Phu Quoc they are nice and helpful even they can’t speak in fluent English
There is some problem with the room we booked, Free breakfast and the breakfast is nice too
Restaurant manager Chine and his...
"The room was spotless and well-maintained. The staff were friendly and helpful. The AC is great! The resort is remote, which is great - but worth stocking up on sunscreen and snacks before you arrive. Also, the beach is stunning - starting to collect some garbage along the shore - but exquisite.
Overall, we loved it."
"The room was spotless and well-maintained. The staff were friendly and helpful. The AC is great! The resort is remote, which is great - but worth stocking up on sunscreen and snacks before you arrive. Also, the beach is stunning - starting to collect some garbage along the shore - but exquisite.
Overall, we loved it."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"The buggy system was cumbersome and inconsistent. Don’t think it was a personnel issues but just the system. Could be 2-20 mins different so was hard to plan when they would come. North was very good to us the entire trip! Bill was excellent with customer service the entire time. Khim was excellent at the pool and the tour to the islands."
"Good resort with good amenities, well maintained and very helpful staff. Kid's club was very good with hourly activities. We rate 4 out of 5 stars since the food was okay-ish but not great (compared to other restaurants on the island which are much better).
Overall we would recommend and also would be happy to come back."
"Very visibly dated property.
Surprised that it carried the SHERATON Badge .
Towels, for a 5 star property were very worn out and thin amongst other things .
Getting from one amenity to another required lots of steep walking , although there were golf carts available.
Would I stay there again ???"
"The resort is further from the main attractions and looks like it's not quite developed due to the construction happening out front. The rooms look tired. More care should be dedicated towards the maintenance of the walls, doors, and other spaces in the room. The taste of the food offered at the breakfast buffet was mediocre. The staff were mostly helpful and kind. The overall experience was okay, but do note this is a 20-minute ride away from Sunset Town."
"Rooms are old and dirty, and clearly weren’t cleaned before arrival. We found dirt under the furniture and even someone’s old underwear under a cabinet at check-in. The toilets stank. Housekeeping didn’t vacuum either — chip crumbs from day one were still there on our last day. I tipped generously every day hoping for better, but nothing changed.
Service is terrible. Ordering room service, we got condescending questions like “Who will pay? How will you pay?” At the pool, staff told us our rented float couldn’t be refunded before I’d said a word — I was simply going to rent another. They seemed to assume we couldn’t afford their services.
For a family of five, we got just two towels. After repeated requests, they said it’d take 30 minutes; when we explained we’d been asking since morning, staff challenged us and said they’d “check with housekeeping” to verify. We never once received five towels — some days two, three or four.
I could go on: locked out when the buggy driver never returned our room key, missing our airport shuttle; the wrong breakfast order three times; never being told about the vegetarian menu until our last day despite asking on day one.
The area is a ghost town too — daily essentials are hard to find. Stay somewhere more central in Phu Quoc.
We’ll never return. We weren’t treated well, and at times it felt like we were treated differently because of who we are. This is a 3-star at best. Book an international 5-star chain instead."
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