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Mercure Hotel Hamburg City

4.0 star property
Riverfront hotel with sauna and 24-hour front desk

Choose dates to view prices

Photo gallery for Mercure Hotel Hamburg City

Exterior
Terrace/patio
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Junior Suite, 1 Double Bed with Sofa bed | View from room
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
The current price is 2.771.507 ₫
2.965.512 ₫ total
includes taxes & fees
29 Jun - 30 Jun

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Room, 1 Double Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 Double Bed

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 2 Single Beds

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed with Sofa bed

Superior Room, 1 Double Bed with Sofa bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 Double Bed with Sofa bed

8.2 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed - double
Hairdryer
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Privilege, Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free minibar items
LCD TV
Hypo-allergenic bedding
Separate bedroom
Eco-friendly toiletries
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Privilege, Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed - double
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Separate bedroom
Eco-friendly toiletries
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Eco-friendly toiletries
Private bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 Queen Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Privilege, Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Eco-friendly toiletries
Private bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed

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About the area

Map
Amsinckstr. 53, Hamburg, HH, 20097

What's nearby

  • Hamburg Cruise Center - 20 min walk - 1.7 km
  • Miniatur Wunderland - 3 min drive - 2.3 km
  • Hamburg City Hall - 3 min drive - 2.6 km
  • Elbe Philharmonic Hall - 4 min drive - 2.7 km
  • Reeperbahn - 6 min drive - 4.3 km

Getting around

  • Hammerbrook S-Bahn - 8 min walk
  • Hamburg Central Station - 16 min walk
  • Hamburg Airport (HAM) - 37 min drive

Restaurants

  • ‪Maya Kaffeerösterei - ‬8 min walk
  • ‪Restaurant Hobenköök - ‬13 min walk
  • ‪Jawa - ‬9 min walk
  • ‪Superbude St. Georg - ‬11 min walk
  • ‪Café Irma - ‬4 min walk

About this property

Mercure Hotel Hamburg City

Upscale eco-certified hotel near Miniatur Wunderland
Near Hamburg Cruise Center, Mercure Hotel Hamburg City provides a terrace, a garden and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. The on-site restaurant, Bar/Bistro, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.
Other perks include:
  • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
  • A banquet hall, tour/ticket information and concierge services
  • A 24-hour front desk, a lift and a front desk safe
Room features
All 187 rooms have comforts such as air conditioning, in addition to perks such as free WiFi and safes.
More amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and baths or showers
  • 49-inch LCD TVs with cable channels
  • Daily housekeeping, desks and phones

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

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8.6 out of 10, Excellent, 478 reviews
The price is 2.752.725 ₫
2.945.416 ₫ total
includes taxes & fees
29 Jun - 30 Jun
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 28 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 26 for adults and EUR 13 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar/Bistro

Things to do

  • Bicycle rentals
  • Sauna

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways (94 centimetre high)
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 2 and younger eat free breakfast
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 26 for adults and from EUR 13 for children
  • Self-parking fee: EUR 28 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Mercure Hamburg City
Mercure Hotel Hamburg City
Mercure Hamburg City Hamburg
Mercure Hamburg
Mercure Hotel Hamburg City Hotel
Mercure Hotel Hamburg City Hamburg
Mercure Hotel Hamburg City Hotel Hamburg

Frequently asked questions

Is Mercure Hotel Hamburg City pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Mercure Hotel Hamburg City?

As of 26 Jun 2025, prices found for a 1-night stay for 2 adults at Mercure Hotel Hamburg City on 29 Jun 2025 start from 2.771.507 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Hotel Hamburg City?

Self-parking is available for EUR 28 per day.

What time is check-in at Mercure Hotel Hamburg City?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Mercure Hotel Hamburg City?

Checkout is at noon.

Where is Mercure Hotel Hamburg City located?

Located in Hamburg-Mitte, this eco-certified hotel is within 2 mi (3 km) of Markthalle Hamburg, Miniatur Wunderland, and Elbe Philharmonic Hall. Reeperbahn is 2.4 mi (3.8 km) away. Hammerbrook S-Bahn is 8 minutes by foot and Steinstrasse U-Bahn is 10 minutes.

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Mercure Hotel Hamburg City Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 350 out of 1006 reviews
Rating 8 - Good. 502 out of 1006 reviews
Rating 6 - Okay. 121 out of 1006 reviews
Rating 4 - Poor. 23 out of 1006 reviews
Rating 2 - Terrible. 10 out of 1006 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
nice spacious and very clean room
Stayed 2 nights in Jun 2025

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was quiet and a short walk to the main sightseeing attractions. The hotel was very clean and the staff were very friendly. Not much to fault.
Stayed 4 nights in Sep 2023

8/10 Good

Janne Christian

Liked: Staff & service, room comfort
The breakfast is close to excellent, even for us active people who demand more fuel than some simple white bread, cookies etc. The staff was friendly and communication was easily executed in english (in contrast to most of the staff at Deutsche Bahn - unbelievable!!). The only minus I can think of was the hair of a previous guest all over the place in the bathroom...
Stayed 1 night in Feb 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place if you're gonna stay a few days, the breakfast is great 👍 and the rooms too. Definitely I'd choose it again. If you have a lot of luggage, I'd strongly recommend go there through bus, if you take the S-Bahn there'll be a lot of stairs

6/10 Okay

John

Liked: Cleanliness
Cold especially the bar. Limited drink selection. No parking. Difficult to find paring locally unless you know the area. Constantly going to parking meter to top up. Room not being cleaned during stay.
Stayed 2 nights in Nov 2024

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Decent, but not what I expected.

10/10 Excellent

Marion

Liked: Cleanliness, property conditions & facilities
Wie immer gut
Stayed 3 nights in Apr 2025

4/10 Poor

Matthias

Disliked: Amenities, property conditions & facilities
Eher ein in die Jahre gekommenes Hotel und für den Preis dann leider wirklich zu teuer und zu wenig. Das der Aufzug unseren kompletten Aufenthalt (3 Tage) defekt war und nur einer für alle Gäste zu Verfügung stand war nicht gut aber okay… Der Parkplatz für Hotelgäste (28€ pro Tag) kostet weit mehr als umliegende Parkhäuser und daher leider auch absolut nicht zu empfehlen. Beim Einchecken wurden wir recht genervt von einer Dame in meiner Meinung nach unpassender Freizeitkleidung begrüßet was ich für vier Sterne und den Preis sehr schwierig finde. Die Zimmer sind mit allem was man braucht ausgestattet aber auch nicht mit mehr. Der Fön ist eine einzige Katastrophe und gehört in den Müll. Sauberkeit ok aber nicht super gut. Das Frühstück war auf jeden Fall sehr reichhaltig allerdings eher weniger für Menschen mit Unverträglichkeiten oder Veganer*innen geeignet. Kaum Ersatz Produkte keine Heißgetränk mit anderer Milch und kein glutenfreies Brot. Allem in allem okay würde es aber auf keinen Fall für den Preis empfehlen.
Stayed 2 nights in Jun 2025

10/10 Excellent

Spies

Liked: Cleanliness, amenities, property conditions & facilities
Sehr gutes Hotel. Personal sehr freundlich
Stayed 3 nights in Jun 2025

10/10 Excellent

Markus

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Bärbel

Liked: Staff & service
Stayed 2 nights in May 2025

8/10 Good

Norbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft war schön,das Personal freundlich.das Essen war gut und reichlich. Die Dusche könnte rutschsicherer sein.
Stayed 2 nights in May 2025

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es la primera vez en mi vida que me grita un gerente en un hotel en la recepción. Nos quejamos 3 días consecutivos sobre la falta de limpieza en nuestro cuarto, al principio no tuvimos jabón para las manos, y a partir del segundo día nuestra habitación no fue limpiada. Al quejarme por segunda vez , en lugar de ser empáticos los del personal del hotel intentaron aleccionarme en mis modos de comunicar mi enojo a la situación siendo ellos agresivos y groseros gritándome a mi y a mí esposa mientras nuestras hijas veían todo. Sólo una persona accedió a tratar de resolver nuestras quejas . En general el servicio por parte del personal del lobby es DEPLORABLE y deberían de capacitarse en servicio y atención al cliente. He viajado por muchos países y me he hospedado en todo tipo de hoteles y jamás había vivido un trato así por parte del personal.
Stayed 5 nights in Apr 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut
Stayed 2 nights in Apr 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr saubere Unterkunft. Frühstück war lecker mit großer Auswahl. Personal war sehr freundlich und hilfsbereit.
Stayed 2 nights in Apr 2025

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Erstmal vielen Dank für den unkomplizierten Aufenthalt. Das einchecken verlief ohne Probleme. Zu den Park-Möglichkeiten können wir nichts sagen, jedoch ist der Bahnhof nur 15 Gehminuten entfernt und an sich war alles gut erreichbar. Wir haben es vorallem gewählt, wegen der Nähe zum Harry Potter Theater. Verlasst euch da nicht aufs Navi. Das ganze ist nur über die Straße in die Nebenstraße rüber, an der Rezeption konnte man es uns gut erklären. Dies war unter 10min erreichbar. Die Zimmer sind ausreichend. Traurigerweise sollte so ein Zimmer schon in der heutigen Zeit Standard sein. Diese sind sauber, heile und die Matratzen bequem. Das Frühstück ist ausreichend und ansprechend, jedoch sollte man nicht nach 09.30h mehr hin, da man bei uns schon gegen 9.50h das Buffet am abräumen war und eigentlich es laut App bis 10.30h gehen sollte. Etwas das uns auch gestört hat, war der Renovierungslärm oder was es war, da gebohrt und gehämmert wurde ab ca. 8.30h. Mit ausschlafen war da nichts, wobei man ja auch zum Frühstück musste. Dies war durch den Lärm aber auch etwas unentspannt. Wir hätten uns beim Einchecken zumindest eine Informationen diesbezüglich gewünscht, damit man sich drauf einstellen kann. Die Gegend ist nicht die schönste, jedoch ist von dort alles schnell und gut erreichbar, dafür können die nichts. Alles im allen, war das Preis Leistungsverhältnis in Ordnung, vom Zimmer und Frühstück her, kein extremer Luxus, aber da bezahlt man halt die Zentrale Lage.
Stayed 1 night in Mar 2025

10/10 Excellent

Nico

Liked: Cleanliness, property conditions & facilities
Sehr freundliche Mitarbeiter.
Stayed 1 night in Mar 2025

8/10 Good

Nicole

Stayed 2 nights in Mar 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Mathieu

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Matthias

Liked: Cleanliness
Stayed 2 nights in Jan 2025

8/10 Good

Pierre

Stayed 1 night in Jan 2025

8/10 Good

Sebastian

Stayed 3 nights in Jan 2025