Khách sạn Hancock

"None of the staff was very helpful. Continental breakfast was an absolute joke, coffee was so weak you weren’t positive it was even coffee and no choices for something to eat except a sticky doughnut in cellophane. Our room key needed reset several times and the last night it stopped working and they weren’t able to give us access to our room"

"Great as usual."

"Clean room convenient location"

"Excellent stay, better than expected"

"Breakfast was tasty, but lacked quantities of food items. They couldn’t keep up with food for the amount of guests that were down there"

"Liked friendliness of staff. Breakfast good. Swimming pool open late although quite small"

"We only needed somewhere to lay our heads for a night and for the price, it was perfectly fine! My back is killing me from the bed but other than that it was clean and the breakfast was actually better than most places we have stayed. Front desk was also friendly!"

"Great location in the midst of the mall and near the highways. Only one disadvantage is you hear the noise of the trucks in the early morning. But clean and spacious."

"Had a wonderful day at Tru by Hilton, beautiful, new hotel, everything was clean and the staff was friendly and professional. I would most definitely stay again. Thank you for the great accommodations. I would highly recommend this place!"

"Very clean room and updated. Air Conditioner worked very good. Staff was very friendly and helped with luggage to get to second floor."

"There was a dirty washcloth hanging from the shower that I found when I pulled the curtain for my first shower. There were also bugs in the bathroom. I called ahead and asked for extra caffeinated coffee in my room to make coffee and when I arrived they gave me 4 packets of DEcaffeinated coffee and told me they didn't have any coffee with caffeine. The ice bucket in my room had a big crack along the bottom, so it leaked all over everything and damaged my phone. This place should NOT be...

"Good: views of the lake and overall atmosphere. Staff was friendly. Negative: neighboring room was playing heavy metal way too loud and smoking pot smell until security came at 1:30 am to quiet them down. Fridge in room broken. Room was subpar appearance with cheap looking one word wall art not nice pictures. Property and beach around lake not cleaned up- tons of dog/duck poop everywhere you try and walk. Slot bonus and opportunity pail in comparison to every other casino we have been to. This...

"Convenient from highway and a clean hotel"

"Clean room Helpful staff"

"Would stay there again"

"Staff were kind and helpful."

"It seemed like a nice place. I could only give a 4 star rating because the bed was terrible. It was so hard, felt like i was sleeping on the floor!"

"the bed and room were very comfortable"

"Beautiful room, basic tho. Stayed at another Tru in NC, also great!"

"Comfortable room. Friendly and helpful staff. Good breakfast. Checkout at 12 which we like"