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The West Hotel & Spa

4.0 star property
Hotel with a full-service spa, steps from Hanoi Old Town Night Market

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for The West Hotel & Spa

Reception
Free daily buffet breakfast
Junior Room, 1 King Bed, City View | Minibar, desk, laptop workspace, blackout curtains
Junior Room, 1 King Bed, City View | Terrace/patio
Hot stone massages, Thai massages, sports massages

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Breakfast included
  • All-inclusive
    All-inclusive
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry
The price is 1.799.558 ₫
2.033.501 ₫ total
includes taxes & fees
3 Oct - 4 Oct
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Room options

Available filters for rooms
Showing 3 of 6 rooms

View all photos for Deluxe Room

Deluxe Room | Minibar, desk, laptop workspace, blackout curtains

Deluxe Room

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Fan
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, desk, laptop workspace, blackout curtains

Deluxe Room

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Fan
  • 28 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View | Minibar, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Bedroom, City View

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Fan
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

About the area

Map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, Hanoi, 100000

What's nearby

  • Hanoi Old Town Night Market - 1 min walk
  • Hoan Kiem Lake - 3 min walk
  • O Quan Chuong - 7 min walk
  • St. Joseph's Cathedral of Hanoi - 9 min walk
  • Hanoi Opera House - 18 min walk

Getting around

  • Hanoi Long Bien Station - 10 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 40 min drive

Restaurants

  • ‪Bancông Cafe & Restaurant - ‬3 min walk
  • ‪Bánh Mì Hôi An - ‬2 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪Cai Mam Authentic Vietnamese Cuisine Restaurant in Hanoi - ‬1 min walk
  • ‪Rượu mực Hàng Bồ - ‬1 min walk

About this property

The West Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Hanoi Old Town Night Market and Thang Long Water Puppet Theatre are located near The West Hotel & Spa, which provides a free breakfast buffet, a free daily manager's reception and dry cleaning/laundry services. Treat yourself to a sports massage at the on-site spa. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a restaurant are available to all guests.
Other perks include:
  • Airport pick-up service (surcharge), tour/ticket information and luggage storage
  • A 24-hour front desk, concierge services and a lift
  • Smoke-free property and a front desk safe
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at The West Hotel & Spa offer comforts, such as fireplaces and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and separate sitting areas.
Extra amenities include:
  • Heating and fans
  • Hydromassage showers, designer toiletries and bidets
  • 55-inch Smart TVs with digital channels
  • Wardrobes/cupboards, separate sitting areas and coffee/tea makers

All-inclusive details

All-inclusive room rates at The West Hotel & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in public areas
  • Lift (64 centimetre wide door)

More

  • 1 building
  • 9 floors
  • Built in 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

Frequently asked questions

Is The West Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The West Hotel & Spa?

As of 26 Sep 2024, prices found for a 1-night stay for 2 adults at The West Hotel & Spa on 3 Oct 2024 start from 1.799.558 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The West Hotel & Spa?

This hotel doesn't offer parking.

What time is check-in at The West Hotel & Spa?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The West Hotel & Spa?

Checkout is at noon.

Does The West Hotel & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of VND 420000 per vehicle applies.

Are there all-inclusive benefits at The West Hotel & Spa?

Some rate plans available at this property are all-inclusive.

Where is The West Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Hanoi Old Town Night Market, Hoan Kiem Lake, and Thang Long Water Puppet Theatre. Dong Xuan Market and O Quan Chuong are also within 10 minutes. Hanoi Long Bien Station is 10 minutes by foot and Hanoi Railway Station is 23 minutes.

The West Hotel & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 39 out of 61 reviews" "
Rating 8 - Good. 19 out of 61 reviews" "
Rating 6 - Okay. 1 out of 61 reviews" "
Rating 4 - Poor. 1 out of 61 reviews" "
Rating 2 - Terrible. 1 out of 61 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

AZAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chloe, part of the staff at the front desk was extremely helpful and supportive! I will share that the property is also particularly great for its location and accessibility. Distances between the property and the attractions are very close by Extremely busy on the outside but calm in the room where we spent 4 nights
Stayed 5 nights in Aug 2024

8/10 Good

Oleksandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location! Fantastic complimentary breakfast. Lovely staff
Stayed 1 night in Jul 2024

10/10 Excellent

Grace

Travelled with group
Liked: Staff & service
The property was conveniently located but needs to be cleaned
Stayed 5 nights in Jul 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this hotel is great except a few little bugs in the room. Hot breakfast, excellent location at the heart of the weekend night market and other shopping and food area. Front staff speaks english well and friendly. They offer good concierge services.
Stayed 1 night in Jul 2024

10/10 Excellent

hung, powell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Jul 2024

10/10 Excellent

Tak

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! You can also go around easily by walking
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, super helpful and responsive on whatsapp to any concerns and questions. Liin at the front desk is amazing!
Stayed 1 night in May 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Employees are so nice. Very helpful and always have a smile.
Stayed 2 nights in May 2024

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The West is a great location in the Old Quarter. We have been to Hanoi many times and I think this has been my favorite hotel. Ms. Linh was amazing. She was so helpful with anything we needed and very sweet. She helped us book a trip to Sapa that we really enjoyed. We will definitely be staying at The West again in the future!!
Stayed 5 nights in Apr 2024

10/10 Excellent

Haki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location amazing staff clean rooms, highly recommend
Stayed 1 night in Apr 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every way
We stayed at The West for 8 days as our last stop of our 95 day SE Asia adventure. I have to say it was within the top 3 hotels we stayed in throughout our journey and we stayed in some pretty nice places. The staff was the most welcoming, efficient and kind, our room was very comfortable, from the bed to the shower and the breakfast was delicious. The location cannot be beat as it is in the middle of the Old Quarter and made everything very walkable. Thank you to everyone at The West for making our final days of our trip so memorable.
Stayed 7 nights in Apr 2024

10/10 Excellent

Sebastian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
We arrived very early in the morning and although the hotel was full they lead us to a private spot so we could rest and offered us a free breakfast. The staff are absolutely the best here and could not have been more helpful. Comfortable room, great shower and very convenient to surroundings. Highly recommended.
Stayed 1 night in Apr 2024

8/10 Good

Myra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Great location in the old quarter section of Hanoi. Night market right outside the door from Friday night and weekend, where they close the street to traffic. Staff were very friendly. Our only disappointment was there was no safe in the rooms.
Stayed 1 night in Mar 2024

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! So friendly and helpful! Great breakfast! Great laundry service. The toilet would "girgle" off and on and splash water all over the toilet seat.
Stayed 1 night in Mar 2024

6/10 Okay

Desire

Travelled with family
Liked: Staff & service
Good location, excellent staff (Mike help us a lot), cleaning is ok
Stayed 2 nights in Mar 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

kong fee daniel

Stayed 1 night in Mar 2024

4/10 Poor

Fregy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Star or Below
Small budget hotel but claims to be 4 star ⭐️. Here is a general interpretation of the hotel star ratings system: One-Star: A one-star rating often means a property has no frills and only offers basic accommodations. A one-star rating doesn’t necessarily mean a hotel is dirty, unkept or in a bad location. It simply means you’ll have a place to sleep, and that’s pretty much it. Two-Star: Like one-star hotels, two-star properties are typically more affordable than hotels that have a higher rating — they are also usually quite comfortable. Three-Star: Three-star hotels ordinarily have some unique amenities and provide quality service. Four-Star: Four-star hotels are often noted for their upscale quality and extraordinary comfort. Five-Star: A five-star property provides flawless guest services in a state-of-the-art facility. As a five-star property, such as premium dining options and personalized services to its guests. With no detail being overlooked, these hotels commonly even provides high-end, luxury toiletries for guests.
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the staff very helpful and supportive. They went out of their way to help us when our plane was delayed and to make us feel comfortable during our stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staffs
Stayed 2 nights in Feb 2024

10/10 Excellent

Quynh Hoa, Cary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk customer service is very polite and helpful to assist us finding restaurant.
Stayed 3 nights in Jan 2024

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time in Ha Noi it was crazy good. Very busy streets but shopping and dinning was very affortable, Hotel was clean and work well for my family of 4.
Stayed 3 nights in Jan 2024

10/10 Excellent

Brayden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend this hotel, everything is just perfect and we enjoy our stay, the staff are so friendly and helpful. Convenient location to everything.

10/10 Excellent

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
HANOI JANUARY 2024
Nice hotel in the old quarter and actually on the street where the night market. Staff were very helpful and friendly. I booked a car with the hotel from and to the airport. Good price and excellent service. And last night I came back to my room to some snacks and a thank you card from the hotel!
Stayed 3 nights in Jan 2024