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"Great service, loved everything about it"

"Very classy looking hotel. Hospitality they provide are great.. never felt so welcoming as this. first time in hanoi is not an issue, they can provide anything from tour package arrangement, transportation, places to eat, to shop, and even money changer just at front receiptionist. Hope to come back to hanoi again in near future... "

"It’s a beautiful hotel within walking distance to Hoàn Kiếm Lake. Lots of food, shopping and travel agencies right outside of the hotel where one can go to book trips, excursions and exchange money. The hotel also has a beautiful rooftop bar and pool. The staff were very helpful and accommodating. It made our stay pleasurable. Our rooms were very clean and we were up on the 8th floor away from the noise. The rooms were lovely, however, I’d suggest that the hotel improve the lighting in the bathroom and provide lighter bed covers. The current thick down comforter is too warm and not comfortable for sleeping. "

"Undoubtedly some of the best customer service I have experienced in 30 years of travelling. Staff extremely welcoming and attentive to every detail. Hotel itself ideally located close to the old quarter, making it easy to access many of Hanoi’s attractions. Would thoroughly recommend."

"Best hotel with excellent service, excellent tour, excellent location"

"I read amazing reviews about this hotel before I came and honestly it was all true. We made a quick pit stop in Hanoi for our honeymoon and the staff was extremely accommodating and kind. You’re right in the old quarter so walking distance from lots of attractions. Overall, you can’t go wrong staying here. "

"Right in the old quarter of Hanoi, this beautiful and charming hotel is a true gem. Location is perfect for walking around and immersing yourself into Hanoi culture, food , and handmade goods . The staff ...I honestly cannot express our gratitude nor how ABSOLUTELY INCREDIBLE AND AMAZING they are in words alone . From the BEAUTIFUL girls at front desk to the doorman , unbelievable . A very special thank you to Tamila , she took us in and made everything better than perfect !! Even went so far as to pack us a breakfast /lunch as we left for our flight left before breakfast was served . With staff as truly OUTSTANDING as they are, this place will be the ONLY Hotel I will stay in when in Hanoi . Truly remarkable Thank you so much to you all ❤️🌹"

"A haven amongst the hustle and bustle of the Old Quarter. Unbelievable staff - attentive and polite. Rooftop bar a great place for a sundowner "

"Excellent hotel. Other higher rated hotels in Hanoi manipulate their reviews. Having stayed in the so called top rated in the Old Quarter (Oriental Jade and May de Ville) before this I can assure you they are not a patch on this one. "