Search Hotels Near Hawks View Glass Art Tour Cafe, Louisville

"Very nice clean hotel"

"The staff there are very rude not inviting and not helpful. Had many different Sanrio that we need the staff for and they were just unwilling! The hotel needs so many update and needs a good clean. Very over priced and not the service they portray. "

"Perfect for an overnight stay. No complaints."

"Clean—good breakfast included—reasonable price. "

"place was great"

"Super clean, great staff, great beds, great breakfast!! Will definitely stay again!"

"Always great service"

"Very nice place "

"I understand this isn’t a five‑star hotel, but there are basic issues that could be fixed with minimal cost. For example: reattaching the baseboard, spraying for ants (I’ve already killed about five - some were in the bed), fixing the broken bathroom door handle, replacing the stained toilet seat, and addressing the musty, smoky odor. You can also hear every step from the guest above you — at least in our room. When I first contacted the manager at Best Western Louisville, he offered a refund. I later learned I had reached the wrong property — that hotel is about three miles from Best Western Louisville South, where my reservation actually was. Once I reached the correct location, the experience changed. I spoke with the General Manager of Best Western Louisville South. She acknowledged the hotel has an ongoing ant problem but refused to issue a refund. Instead, she suggested I sign up for rewards and she’d give points to stay at “another Best Western,” which I explained I would never do. Her approach was unprofessional, dismissive, and lacked accountability. She attempted to position herself as the victim and ended the call when she couldn’t manage the situation. This was unacceptable given the money I spent and the conditions I encountered. If tournaments hadn’t filled every hotel this weekend, I would have left immediately and paid to stay elsewhere. I will never return to this hotel — or any Best Western."