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"The property is very new and nice - great room and lobby. We didn't get a chance to patron the lobby restaurant or rooftop bar. The staff was excellent. The property is a very short walk from the Gloucester train station. I recommend this hotel without hestiation."

"We had a fantastic stay here to celebrate my Wife's birthday. Hotel is located really close to all Malvern facilities like the theatre, shopping, evening entertainment and access to the hills. We booked the "delixe apartment" but internally atvthe hotel this is known as the "Hideaway" It is actually a 3 bedroom apartment with beautiful period features like dormer windows bit the important elements have been lovingly refurbished recently. Beautiful master bedroom with comfy bed, quality bedding, modern shower room with rainfall power shower, separate modern toilet, beautiful lounge area and a fridge and tea and coffee facilities. Sweets and chocolates along eith biscuits were left in the room too. The apartment is at the very top of the 150 year old building and offers views across the hills. The staff we met at the hotel seemed genuinely interested in making our stay a positive one, wishing my wife a happy birthday, giving advice for bars and restaurants in the area, detailing walking routes across the hills and allowing us to use the small onsite car park. Breakfast is lovely and ordered from a menu but the times are quite prompt and early, especially for a weekend with a 9.30 finish and 9am on weekdays. I understand a family run hotel wants to focus the breakfast period but some guests will find (and did find) it a struggle to make it on time! Cooked Breakfast consisted of good quality, i assume, local ingredients, with some nice home made muesl. We will return."

"No hot water and when we arrived (it had clearly been an issue as we heard other guests talk about it) no one mentioned it. Someone from our party went to ask reception and they were very dismissive. The next day still no hot water, I understand they couldn’t have fixed it there and then but they could if been proactive is telling us and offering to try and fix it."

"Nice place. Had everything we needed"

"Good: Clean room, comfortable room and friendly staff. Parking on-site. Bad: Wobbly furniture with no backs and no knobs on drawers, no security doors inside the hotel, light switches by the bed did not work. Lift was not working reliably."

"I loved our stay. Friendly staff and very tasty breakfast. "

"Stayed several times, always great service especially the restaurant, good food and great location."

"Amazing helpful staff Lovely food brilliant chef/chefs Bar staff reception breakfast team I wanted a bday morning with country views and breakfast on the decking Definately what I asked for I got recommend room 21 the hotel is brilliant Booked again to go in August lovely country walks "

"Room was the most out dated I've ever stayed in. TV didn't work. "