"Excellent experience with this hotel overall. The gentleman at the concierge who checked us in (I wasn't able to get his name, unfortunately) was so welcoming and nice, which definitely added to the entire experience especially after a tiring day out. We got upgraded to a better room which was also a nice touch. The room was in great condition, amenities were available at the lobby. I'm not sure if Daiwa Roynet really plans it this way, but I've been to two of their hotels before and it's so convenient to have a convenient store and a restaurant downstairs. Overall, I recommend this property (and the brand!) a lot!"