Khách sạn High Rolls Mountain Park

"The hotel itself was excellent!! Very clean and a very cozy cabin feel. But as a Lifetime Diamond Hilton member, I find the staff not as friendly as how the cabin would make you feel. Breakfast was subpar. It says it opens at 07, and finally opened at 0710. The kitchen help was taking his good old time opening and getting things ready. And nothing written that says that you place your order for breakfast. Really? We sat there waiting for like a buffet style. Also, they allow their guests to go...

"Fantastic & Charming little B&B! I recommend it. Location is really good too."

"This property reminds me so much of the KY State lodges (where I am from), especially the Cumberland Falls resort. Built around the same time, had major fires at around the same time , etc. Cloudcroft is absolutely beautiful, so much history to enjoy, along with the cooler weather. I absolutely loved this hotel, it’s beautiful, it’s old, the restaurant is amazing, and the staff is amazing. Friendly, helpful, this place is a treasure!"

"Great place"

"Townhouse was nice and comfortable, we enjoyed our stay "

"Everyone was extremely nice and helpful when needed. The room was clean and well stocked."

"We were given SMOKING room which we did not reserve. We asked for extra pillows because the pillows were flat and small. There was burn marks on the carpet and the bed was lumpy with springs moving as we moved around. Day 3 of stay the ceiling in the bathroom started to leak badly. We were moved to another room and asked for NON SMOKING ROOM. This room was in better conditions but it still smelled like heavy smoke. The young girl at the desk was very helpful but the conditions of you rooms is...

"The property was very nice and updated the only thing I would change is the beds they were not comfy at all."

"No breakfast, no reception office only small window to assist you."

"Clean room. Safe parking with minimal road noise. "

"Improve cleanliness"

"Good"

"Good property"

"Not sure why this property has been rated as well as it has. Compared to most current hotels this place is a borderline dump that needs serious upgrades and repairs: tiles peeling away from the wall in the bathroom, seriously corroded bath and sink fixtures, slow sink drain, drab and beaten up exterior. The breakfast was minimal, parking was ok, no clock or phone in the room. The bench seats in the breakfast room were beaten up and sagging"

"The hotel is clean, well-maintained and safe. The staff were friendly and helpful."

"Great location"

"Courteous staff, especially the lady working the breakfast area."

"I loved this bed n breakfast. It was not hard to find. I liked it was on the out skirts of busy area. Very quiet. You are greeted by owners. Beautiful piece of history and property. If you have the honor to have breakfast cooked for you, you will not leave hungry. I was there only 1 night but wished I had time to enjoy the pool. Thank you for sharing your home. Property is exactly as shown in pictures."