Search Hotels Near Hines Farm Park and Stables, Jacksonville

"Great location and great for families!"

"Ehhh"

"The Islander Hotel & Resort was very clean, but unfortunately we experienced several issues during our 3-day stay, which was our first time visiting. One of the biggest concerns was the front desk staff member, Marty, who was consistently rude and disrespectful during multiple interactions. In a customer-facing role, better communication skills and a more welcoming attitude are expected. At check-in, we were informed *after paying* that there would be no housekeeping services during our stay due to staffing shortages. This should have been disclosed ahead of time, as we likely would have chosen a different hotel. Being on vacation, we shouldn’t have to clean our own room, which ended up being the case. This was very disappointing. We also had an issue regarding the pool. One evening, we called the front desk about the lack of pool lights. The employee who answered (she did not give her name) told us there were no pool lights and that the pool was closed. We later found out both statements were untrue—the pool does have lighting and remains open until 10 PM. Because of this misinformation, our family missed out on enjoying the pool for two nights. Additionally, we were told we had to go to the front desk to pick up extra towels and trash bags ourselves due to staffing shortages, which was inconvenient. Overall, while the property itself was clean, the lack of transparency, poor service, and inconvenience significantly impacted our experience. Given these issues, we do not"

"Clean room. Excellent staff"

"Lobby bar was easy and comfortable "

"The room was disgusting. And you could hear every little thing going on. The pictures are not telling the truth. There was crumbs on the furniture, hair on the shower and bed and mysterious goop on the walls and chairs. Would not recommend. "

"I thought bc of the price for the room SOMETHING was going to go wrong, the staff was gone rude or something negative was going to occur no matter what. I was COMPLETELY WRONG!! The room was very clean, the young lady who checked us in was so nice(sorry didn't get her name, young beautiful queen)!! She made sure we knew where everything was at even asked us what floor we wanted to be on. She didn't just throw us in any kind of room. We had the bathroom with the jet tub...it was amazing!! The convince of not having to get on the main road was great too. Leave out left or right cut straight thru to any store, restaurant, or shopping center. We stayed April 25-27 for my birthday and we will definitely be returning and staying in room 227 again next vacation!!! Thanks for making it a great weekend for us!!"

"good"

"The good..great price and great location with plenty of restaurants near by..the bad..not a place for a few days stay. People living there and arguing and fighting all hours of the night..the ugly..nonresponsive staff to ac not working and shower drain clogged..said they would send someone and never did. I had to take drain apart and clean it myself in order to be able to shower..guess you get what you pay for."