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"the hotel itself is great, rooms are spacious and clean we stayed in a superior family room which was great and had a complementary minibar that was re-stocked. the hotels halls however could do with some TLC , a bit of paint would make this a better review. it just looks a little tired in some places. I was disappointed by the breakfast. the Hot buffet was good but the cold buffet was a bit lacking. You can order some extra bits such as a ham and cheese platter separately but that literally consisted of 2 slices of ham and 2 sad looking pieces of cheese. no selection there, no vegetables. Anything over and above and a bit more fancy you had to pay extra for. So if you are a hot ,fried breakfast type you would love it but if you prefer a cold buffet choice you might be disappointed. The fruit and pastries were ok and so were the cereal but I would only rate this 3 out of 5 stars overall."

"Not impressed with the check-in policy. Charging an extra £10 per hour before 4pm. Room ready but trying to fleece the customer."

"The hotel is nice location, however the room and most areas are looking quite quite tired, very squeaky floor in the room (100). I was worried moving around too much that it would disturb other guests."

"Excellent place to stay. Food was very good and plentiful. The room was spacious and very clean. This was our 6th time staying here and have booked again for August."

"Staff were amazing, friendly and very helpful. Great location and parking Bar prices very reasonable"

"We had no idea how many social problems there were in Thetford. All of this marked our stay from being attacked by vicious loose dogs to loud drunks in the high street. Our room needed new windows but was otherwise adequate. If they are all like then a serious programme of investment is needed. Bar food was mostly nice and easy. Frequently though it was unstaffed as the kitchen is miles away. Why not give service to a KP and use walkie-talkies? Dog treats appreciated. We wanted to go to the church but found it was long closed down and to cap it off we found a dead swan which i reported. Sadly we will never return to Thetford."

"The staff was friendly and helpful and the breakfast was excellent."

"Rooms were clean, equipped with what you need. Lovely touch to leave sweeties in your room. Beautiful gardens, and very friendly staff."

"The room was semi clean discarded sweets on floor, restaurant staff weren’t particularly friendly and I felt as though I was an inconvenience!"