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"Room was clean although decor was tired and in need of a refresh. We weren't informed at check in that we would be charged to use the spa facilities so unexpected cost of £7.00 each per day. Only 2 small pillows on bed, asked at reception for additional pillows and was handed them from the reception desk to take to room whilst trying to carry luggage. Not ideal. We didn't book for breakfast or eat in the hotel so I can't comment."

"Shower was flooding. Also be aware parking is £25 per day. "

"Yes"

"Staff were very helpful and quick to solve any problems"

"Top floor room (32) was lovely. Clean and comfortable. Excellent lift. The staff were absolutely A class. They couldn't do enough for us from the very moment we checked in. Breakfast was very tasty & cooked fresh to order. Highly recommend the full english & the eggs benedict. The hotel itself is well placed in town with an excellent view of the park & abbey. If we're back in Hexham, we would most definitely go back. Thank you to all the staff. "

"Great hotel. Stayed here a number of times. Clean and comfy rooms, friendly staff."

"great stay with children"

"Breakfast was quite good. Black pudding was as hard as bricks! The accessible room was first class. "

"A beautiful place to stay. Very comfortable, clean and fresh. The breakfast menu is excellent and the staff are lovely too! "