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"Initially on arrival there was a board stating food options were limited due to an internal problem. We were disappointed because we were there for a special birthday. We went inside to register and saw another sign saying the wi-fi was down. Being very disappointed as we were expecting an email from abroad regarding this birthday and we were undecided whether to stay or not. Nick, who we presumed to be the duty manager, was very apologetic and explained the problems in more detail. He convinced us to stay and offered us an upgraded room and bought our first round of drinks for us. The afternoon and evening went very well and the food we had was excellent. The upgraded room was large and airy and we were able to park literally outside the room (cabin). Being partially disabled this was a great bonus. Thanks to Nick's professionalism he certainly turned a possible disaster into a pleasurable experience and we thank him. We've stayed at the Wayford before but this experience surpassed that by miles."

"Very happy with our one night stay at The Cliff. Really friendly and helpful staff. Huge very comfy bed and room incredibly quiet."

"What a wonderful hotel, with amazing staff very polite and welcoming ❤️ and the food was delicious, would definitely book again 😊 we had the opportunity to watch an amazing sunset from our balcony ❤️"

"Absolutely fantastic Stephan reception really really helpful and a amazing breakfast in the morning"

"What a unique and historic hotel. We enjoyed a nice quiet room with a comfortable bed and excellent bathroom/shower. The staff was very accommodating and quite friendly. We loved their wonderful breakfast. Centrally located and great parking in a very congested part of Norwich. Highly recommended and supposedly the oldest hotel in the UK. "

"This is our fourth stay here and as usual it was a very efficient check in, by friendly staff. The villa was lovely and in great condition. Spacious bedrooms and very comfortable accomdation. We will be back!"

"It was a good stay all round. Friendly and helpful staff. "

"The time there was marvellous. but bathroom is not porperly cleaned"

"Superb stay,friendly locals and the staff were great. We will definitely stay here next time we are local. Rooms are spotless, and the shower was excellent. "