4/10 - Kém
Holly
Đi cùng gia đình
29/09/2025
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had high hopes when I booked 2 rooms for a family of 6, and unfortunately it was a huge let down. At check in the girl was abrupt and rude not welcoming at all, handed me 3 keys with 0 explanations, 1 of the keys only had the number 2 that was actually legible (not her fault it's worn off but she didn't express what room it belonged to) and when I asked she looked at me like I was stupid and said they were both for the same room. I asked if the pool was open and what time it closed and was met with an abrupt 10pm same for the front... So I planned our day around ending with a swim only to find out if closed at 9pm. 2 very upset children later, we get into the room, and I pull back the covers to get into bed, the bedding is damp. Still rolling with the punches and trying to calm the kids I throw on the TV to find out the wifi is not connecting and tv isn't an option. I am not impressed.
Day 2 got to experience the pool, it was great. 8ft deep in the deep end and nicely warmed. Hot tub was wonderful too. Check out was fast and inaudible reiterating the lack of customer service.
Holly
Lưu trú 1 đêm vào Tháng 9, 2025