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"Location is a little far from the station, 25 win walk, but it had a (small) onsen. Hotel site says there is a convenience store ten minutes away, but there’s actually a large supermarket right next to the hotel and open till 10pm."

"Staff was great… room wise could do some improvement as it feels rundown. Toilet was small. When check in and gone to the said level the lights on the floor were off… had to turn on our mobile phone lights to get to the our room."

"We stayed five nights and the buffet was identical all nights. No specials. It was also a very large hotel and ghe impression we got from the listing was that it was more exclusive. Definitely stayed too long!"

"Very nice modern Onsen hotel, our Japanese style room is spacious with a separate sitting room and the view is great. The buffet dinner and breakfast were great and the onset facility is wonderful. The hotel provides shuttle bus services to the local attractions and JR station. Highly recommended."

"This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive."

"A bit of difficulty when it came to conversing in Japanese as we are foreigners but overall was a great stay with good service. The onsen experience was nice. Note that they have a curfew from 10pm to 5am as they do not have electronic key cards implemented for coming in and going out."