8/10 - Tốt
Lyn
27/08/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall the property is very nice and well-kept. Our room, while on the small side, had a stunning view of the water and was comfortable and clean. All of the staff were friendly and helpful. Few speak English so communicating was tough. The breakfast buffet was very nice-plenty of options. I had 2 issues. First the check-in process was bizarre. I travel all over the world and never encountered this process. We arrived at 2:30 and were told check-in wasn’t until 3 pm. No problem. We left our bags and went to walk around the property. As we walked into the property staff ran after us and said no, we had to wait in the lobby until we were checked in. We said okay. They handed us a number and said we were number 21 and it would be about 90 minutes to 2 hours before they got to us. I asked if we could go to the pool in the meantime and they said no. At this point we had been traveling for 12 hours, were very tired and wanted to relax. I asked the registration associate if I was understanding correctly that we had to sit for 2 hours in the small lobby and wait to be called even though no staff were checking anyone in- he said yes. I then said I had clearly made a booking mistake and I was going to find another hotel. At that point they checked me in. I felt very guilty but relieved. Second issue-no service at pool, just a walk-up snack shop with limited options and 2 wine choices. Also no concierge.
Lyn
Lưu trú 3 đêm vào Tháng 8, 2025
