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"My stay overall was enjoyable, but my checkout experience was disappointing. A representative told me I was “lucky” to have received my paid late checkout because “they don’t do that for people.” As a Latina guest, this comment felt insensitive and unprofessional. Words matter, and staff should be trained in customer service, sensitivity, and bias awareness. The manager apologized, but no resolution or reassurance was offered. This interaction negatively impacted my overall impression of the hotel."

"smooth "

"Great for the kids"

"Beautiful view of the river"

"Staff was amazing, parking at the convention center was so easy, thank you!"

"Great location away from AC, but close enough to it. Tons on food options around. Hotel and staff were great as expected. Recommended!"

"All of the above"

"Yes"

"Great stay "