Search Hotels in Joao Fernandes, Búzios

"We had a very mixed experience at Own Búzios. While the staff was initially very kind and the location is excellent conveniently across from a grocery store and easy to get around the room and maintenance issues were disappointing. We were first checked into a room with a shared bathroom despite booking a Premium Double. Once rectified, the second room had a broken AC. We eventually landed in a third room that felt quite run-down with stained sheets. The garden was poorly maintained, with high weeds and even mushrooms growing on the porch. The main positives were the very comfortable bed, a nice pool area for a post-beach swim, and the friendly initial welcome. However, these were overshadowed by a lack of property maintenance and a repetitive breakfast that seemed recycled over our four-day stay. Another down side m was the checkout experience where we were presented with an open bar tab. It felt like they tried to charge us for our "complimentary" welcome drinks, and the staff seemed irritated when we disputed it. Next time, I’ll likely try one of the nearby pousadas instead."

"Ótima pousada e detalhe especial no excelente serviço de restaurante "

"Breakfast was very limited if you remove the abundance of sugary cakes on offer. (You have to pay for coffee too…. ) The bedding was dirty blood and urine stains… we got bitten alive by mosquitoes and in general the place had no vibe. On the positive side the pool area is lovely including the sauna and the food / drinks at lunchtime were always nice. Food and drink are circa twice the price of Rio prices. "

"Apesar de, na nossa chegada, o ambiente não estar totalmente limpo, durante toda a estadia a limpeza foi impecável. A equipe merece destaque: todos são extremamente solícitos, educados e atenciosos. Em especial, o recepcionista Felipe, que se destacou pela prestatividade e cordialidade. Na praia, o atendimento do Carlos também foi excelente e digno de elogios. Como sugestão de melhoria, o espumante servido no café da manhã aos domingos poderia ser oferecido como uma taça de boas-vindas no momento do check-in. Além disso, a música ao vivo no restaurante seria melhor aproveitada pelos hóspedes se tivesse início por volta das 17h, em vez de encerrar nesse horário, já que muitos ainda estão na praia durante a tarde. Essa mudança provavelmente contribuiria para aumentar o consumo no restaurante."

"Good space"

"Excelente "

"Kind and friendly staff. Very welcoming. Always attentive "

"What an amazing staff, grounds, and upkeep of the property is impeccable. Our room was cleaned daily. Gorgeous views and a beautiful pool."

"La habitacion estaba limpia, y la gente que atiende en el restaurante es extremadamente genial y cortes pero la gente de recepcion no lo es. Estuvimos sin wifi el primer dia, no pudimos avisarle a nuestras familias que llegamos, pedimos que lo resuelvan y nos mintieron diciendo que el tecnico llegaba el primer dia. A la mañana siguiente fuimos para pedir que por favor resueltan la situacion pero el supervisor fue extremadamente grosero y nos dijo que le estabamos quitando su tiempo. A la tarde ya pedimos de nuevo ayuda y si bien el chico de recepcion nos di otro cuarto( aparentemente solo el nuestro no tenia wifi) cuando pedi compensacion me salieron con que ese cambio de habitacion era suficiente. Por favor que los entrenen porque no saben tratar con respeto a sus huespedes. Ellos arruinan el viaje asi que si te quedas aca, no esperes nada de hospitalidad por parte de ellos."