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JEN Johor Puteri Harbour

4.5 star property

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JEN Johor Puteri Harbour is near LEGOLAND Malaysia, featuring three international cuisine restaurants and a poolside bar. Guests can relax in the sauna, steam room, garden, book massages, and enjoy an outdoor and children's pool. Free self-parking adds convenience.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Room service
  • 24/7 front desk

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About the area

Map
Persiaran Puteri Selatan, Puteri Harbour, Iskandar Puteri, Johor, 79000

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free theme park shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 20 for adults and MYR 10 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Harbour Cafe
  • Shake & Burger at Lounge
  • Skybar Bar & Restaurant

Things to do

  • Children's pool
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free theme park shuttle
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 5 meeting rooms
  • 5,543 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Rooftop terrace

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Special check-in instructions

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Payment types at the property

Important information

You need to know

Fees for extra beds vary for adults and children.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Property is also known as

Hotel Traders Puteri Harbour
Puteri Harbour Hotel
Puteri Harbour Traders
Puteri Harbour Traders Hotel
Puteri Traders Hotel
Hotel Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour Nusajaya
Traders Puteri
Traders Puteri Harbour
Traders Puteri Harbour Nusajaya
Hotel Jen Puteri Harbour Johor Nusajaya
Hotel Jen Puteri Harbour Johor Shangri-La
Hotel Hotel Jen Puteri Harbour, Johor by Shangri-La
Hotel Jen Puteri Harbour, Johor by Shangri-La Iskandar Puteri
Hotel Jen Puteri Harbour Johor
Jen Puteri Harbour Johor Shangri-La
Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour

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Reviews

JEN Johor Puteri Harbour Reviews

8.4

Very good

8.6

Cleanliness

7.6

Location

8.4

Staff & service

7.0

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 397 out of 966 reviews
Rating 8 - Good. 414 out of 966 reviews
Rating 6 - Okay. 96 out of 966 reviews
Rating 4 - Poor. 37 out of 966 reviews
Rating 2 - Terrible. 22 out of 966 reviews

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business trip in south Malaysia

Business trip in south of Malaysia. Hotel is very good. Breakfast amazing. Large room. Wonderful pull and Gym. Highly recommended.
Stayed 3 nights in Aug 2022

6/10 Okay

Felicia

Disliked: Staff & service, property conditions & facilities
The accommodation is a little old and towels are really smelly. We were charged for late supper without being notified. There was basically nothing much in the area as most had closed down due to covid. Nevertheless, area was peaceful and great for a getaway from the bustling city.
Stayed 1 night in Jul 2022

2/10 Terrible

Lennard

Disliked: Staff & service, amenities, property conditions & facilities
Not happy with amenities closed during our stay. False promises and have not been compensated for this…
Stayed 1 night in Feb 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort

Bad experience

Breakfast was simply quite miserable. Door access was locked out not once, not twice but three times. Until engineering had to come and replaced the lock. No apologies given whatsoever while I waited for them to replace the lock (for like 20+mins).
Stayed 2 nights in Dec 2022

10/10 Excellent

Khairul Dzakirin Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the weekend. Staff was responsive to pre-arrival enquiries. Accommodated for late check-in. Room and facilities was good. Many TV channels and sitting/ work desk area in room. Though cleanliness could be improved a little. Roof top view, gym and swimming pool was well kept. However if the swimming pool was open earlier in the day and till late night it might be better. Did not try the sauna room in the toilet but its there with lockers. Location is near convenience stores, eateries, fountain, man-made beach and night market all within walking distance. In room food service was reasonable too. Breakfast buffet was great with variety of options- waffles, roti prata etc. coffee take away was also available. Peaceful location to wind down. Staff was friendly and pleasant. Will consider to stay here again in the future.
Stayed 2 nights in Oct 2022

6/10 Okay

Zhengliang

Liked: Cleanliness, property conditions & facilities
-

8/10 Good

Muhammad Nuh

Liked: Staff & service, amenities, property conditions & facilities
Staff were really good. Customer service was tops. Hotel itself has aged badly. There were lot of hair in the room. Toilet bowl flushing non stop. Tv room sofa looks worn out. Bed was comfortable however. Enough for us to stay sleep and be cosy. If price is good i'l be back.
Stayed 1 night in Apr 2023

4/10 Poor

yen yen jamie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room is deteriorating. I can see the toilet is very moldy. Im staying on Wing 1 level 2. It was very noisy upstair the whole night. I can also heard loud music band coming from the street. The bed is uncomfortable and dusty. The whole night is not pleasant and it make my skin very itchy from the dust.

4/10 Poor

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities

Poor cleanliness of the room

The hotel room was not properly cleaned up upon check-in. 1. No bathroom towels provided 2. No hand towels provided 3. No floor rug provided 4. Leftover drinks from previous guests were still in the fridge 5. The glass in the toilet was stained; not washed nor changed Considering this is a property managed under the Shangri-La brand, I am very disappointed by the standard and cleanliness of the rooms.
Stayed 2 nights in Mar 2023

10/10 Excellent

Masyitah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff especially staff at breakfast area.
Stayed 1 night in Mar 2023

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Excellent service. Chambre spacieuse . Laundry efficace et ponctuelle pour le retour des vêtements Sky bar : personnel tres accueillant et bienveillant
Stayed 6 nights in Mar 2023

4/10 Poor

Ivy

Disliked: Cleanliness, staff & service, property conditions & facilities

Disappointment

1) Poor Wi-Fi connection 2) Pool is not opened and it was not stated upon choosing the hotels 3) Bathroom flooded after draining away the water from bath tub. After changing to another room, the toilet has foul sewerage smell. 4) Some areas are mouldy. 5) Stained bath towel.
Stayed 2 nights in Feb 2023

8/10 Good

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got the room next to the main street. Could hear a bit of the noise as there was a night market going on.
Stayed 1 night in Feb 2023

4/10 Poor

Valerie

Disliked: Cleanliness, property conditions & facilities

Rundown

Toilet very rundown! The auto curtain made loud noise.
Stayed 1 night in Feb 2023

8/10 Good

Habeeb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Feb 2023

6/10 Okay

YU YUAN

感覺就普普
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Good

방이 큰 편이고 침구류가 편합니다. 호텔의 위치는 레고랜드에서 차로 5~10분 거리입니다. 인피니티 풀장은 사이즈는 작지만 경치가 매우 좋습니다. 하지만 방 청소시 수건을 제대로 바뀌주지 않아서 추가 요청 계속 했고, 샤워 할때 물이 잘 빠지지 않아서 불편했습니다. 레고랜드에서 왔다갔다 할때 그랩이 바로 잡히지 않아서 한참 기다려서 겨우 잡았습니다.
Stayed 4 nights in Jan 2023

4/10 Poor

ching hui

Disliked: Cleanliness

Not a peaceful stay

The bathroom cleanliness need to improve as you can see alot of moldy tile and also on the bathtub. The water also trend to clog at the bathroom and I think is cleaner didn't clean the hair clogged at the drain point. Another annoying issue was the motor bike noise continue until 3 to 4 am. We are not able to sleep until 4am. It is quite suffering.
Stayed 1 night in Dec 2022

6/10 Okay

Cecil

Liked: Cleanliness, property conditions & facilities, room comfort
Not sure if this is my second or third time penning this down. Positive aspects: Requests made from room came through quite fast. Pool was nice. Negative aspects: Breakfast was quite miserable. Not one, not twice but three times issue with the room door access. Finally engineering had to replace the door lock. No apologies whatsoever while we waited outside.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Can be better

Abit rundown. Not very clean toilet and sleeping area. The water in the bath area did not flow down fast enough. While we bathe, our feet were literally submerged in the water. Cups were not properly washed. There were stains in the cup. Hot water flask in room is badly stained. Don’t even dare to use it. Thankfully we stayed for a night only.
Stayed 1 night in Dec 2022

2/10 Terrible

Wing Seng

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not all towels were provided, room was not properly cleaned, toilet has flushing problem, unsure how to order room service.

8/10 Good

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
excellent area next to a quiet harbour with nice view, even a quiet place, small shops and restaurants still close to hotel. Nice staff and spacious.
Stayed 2 nights in Dec 2022

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and new. However, the walls are very thin and it was very noisy at night as we could hear other guests talking and closing and opening their room doors.
Stayed 1 night in Dec 2022

10/10 Excellent

Mirza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists was very nice and even had us able to park our vehicle at the lobby for a while
Stayed 1 night in Nov 2022

8/10 Good

Josceyln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had changed a lot since my last visit pre Covid but the staff are extremely friendly and make me feel at home. I guess not having a room with bathtub despite my companions having them was the disappointing factor for the stay. Overall is still a good place to stay and I’ll definitely stay there again if I go Malaysia.
Stayed 2 nights in Nov 2022