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"The hotel offers great value for money, with an excellent location and a good breakfast. You can even make your own waffles, and the potato soup was especially impressive. However, the service—particularly at the front desk—needs significant improvement. There were unnecessary delays during check-in, and staff responses to questions were slow and unhelpful, which made the experience frustrating. Additionally, my room key expired at 11:00 a.m. even though I was still within my valid stay period. When I went to have it reactivated, the staff asked many unnecessary questions and misunderstood the situation, thinking I wanted to check out. This caused delays when I needed to return to my room to pack and leave for the airport. More concerning, hotel staff entered my room before my official check-out time without proper notice. This was unacceptable. I still had my luggage in the room, so it made no sense to assume I was checking out. Also, on rainy days in Bogotá, the room can get quite cold. You can ask the hotel to provide a heater if needed. Overall, while the facilities and breakfast are good, the service experience—especially communication and respect for guests’ privacy—needs serious improvement."

"Very clean and organized "

"At the reservation is say the shadow to the airport is 24 hours every day and it’s not they don’t have service to the airport and only taxi and the taxi is expensive. Also the room it was so all smell like humid and the brake for the bathroom it was not working the lamp and the room. It was broke all night and all day they left the door for the emergency exit open in Bogota is not safe to leave the door open. I called to front desk and they told me oh yes we have to close and I say it’s been open all day and I was next to the door. The room is smell bad and not clean. The reviews and the hotel say is fire stars but for me is very old Hotel and the managers they need to take care all the stuff."

"Superfriendly staff..breakfast the best..."

"5 stars "

"Muy limpio y buen servicio. "

"Excelent"

"No AC but not needed in Bogota. If cold have to ask for a space heater or extra blanket. Clean and spacious. The hot water handle for the shower was problematic. Nice location."

"The people that I came across were very nice. "