"The Hotel charged me an additional 5 M Ringit per night saying the it was additional state taxes
I felt this was UNETHICAL since the rates include ALL LOCAL TAXES other the authorised Taxes
By right I should be refunded the total amount of 10 M Ringitt charged
Except for the Front Office Manager who was very nice to me when I protested against unfair charge and did his best to salvage The initial charge quoted by the front office staff was but was brought down by him substantially saying...
"The ball room was good, but the guest room was not so comfortable one, because there were only a few amenities, no slippers in the room, and the carpet was not cleaned well. Meals, including served during wedding party were satisfactory."