2/10 - Tồi
Theodoros
Đi cùng gia đình
27/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Checked in, in a hotel that we couldn’t stay.
I can’t let you know of my opinion about Greek Pride Cronwell Rahoni since we were not allowed to stay there. I booked/paid for this 5star hotel from December 2024 and I also checked in online on 21/8/25, a day before arrival. I then called the hotel to find out if they provide beach towels, and I found out that the ownership of the hotel has changed at the beginning of the year 2025, and that the money I paid in December 2024 have been received by the prior owner. Accordingly I was informed that the hotel had no reservation on my name and that I had to conduct the prior owners in order to arrange for a new accommodation for me and my family. Doing so, I was informed that they will arrange such accommodation in a so-called 4star hotel (Greek Pride Seafrond) in a different area in Halkidiki (Fourga) and that, as a gesture of good faith for our inconvenience, they will upgrade my stay to half board. In the new hotel, the service was terrible. The toilet could not be used since it was attached to a glass panel next to the shower and there was no space at all for someone, even a thin person, to sit on it. The food, except from breakfast (just acceptable) was terrible (most of the time cold, as well) and in no way compatible with a 4star facility. Accordingly, we ended up eating in restaurants, thus no use of half board. The cleaning service was inadequate (they did not even changed sheets with blood on them or replace used glasses, sugar, ashtrays etc). Our holidays were ruined.
Theodoros
Lưu trú 4 đêm vào Tháng 8, 2025