"My experience at Courtyard by Marriott Phuket Town was disappointing and far below what I expect from a Marriott property.
The check-in process took over 30 minutes, only to be informed at 1:30 pm that the room would not be available until after 3:00 pm. During this time, several other guests checking in beside us were offered rooms immediately, which made the situation even more frustrating.
At the swimming pool bar, we were not allowed to charge the bill to our room and were asked to go back to the room to make payment instead. This felt inconvenient and inconsistent with standard hotel practice.
The breakfast experience was particularly disappointing for a vegetarian guest. The available vegetarian options were extremely limited. The few vegetable dishes provided were soggy, and when I requested a small fresh portion, the request was declined. After this interaction, I chose not to have breakfast despite having it included. There was little effort made to accommodate or offer alternatives.
An American guest sitting next to us made a complaint that when you write Soup also mention Spicy in the buffet… at that very moment atleast 5 staff surrounded him with options and apologies… very strange contrast
Overall, the hospitality and service levels were not in line with what I have experienced at other Marriott properties."