2/10 - Tồi
Vishnupriya
21/10/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ
The staff needs retraining. The attention too detail and cleanliness in the bathroom was terrible at least in the room that we stayed. I had to write a list of complaints and give it to the manager. Despite this, only the few of them were attended to. The only saving Grace of of the Hotel is the restaurant and the staff of the restaurant was extremely nice.
when we arrived at the room, there were two of us. The staff only had kept one pair of everything. The bathroom had soap in all three bottles which were labelled conditioner and soap and shampoo. There was no bathroom. There was no face towel. There was not even a soap dish. The toilet bowl was extremely dirty and not cleaned. I had to request for face towels and for extra towels and despite that, I did not get it till the next day evening. One of the electric points was lose and had almost come out of the socket. I was worried since I had a six year old travelling with me. despite me writing and giving it to them, they did not attend to this and only when I had to call Up. They sent an electrician to fix it. when I was checking out, I had informed the Reception almost 20 minutes before, and they did not even bother to send anybody up help with the luggage when we left the lobby. Also, there were a few staff around, but there was nobody to even offer to help with the luggage or help to load it in the car. The staff did not even bother to help my 6 year old. I would never stay here again.
Vishnupriya
Lưu trú 3 đêm vào Tháng 10, 2025
