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"Love everything about this hotel, my only complaint is while I was trying to sleep housekeeping was cleaning the room next door to me and they were being really loud and making a lot of noise. But overall recommend this hotel "

"Clean room, friendly staff, great restaurants on site, right next to Kia Center. Other than that location not so great "

"The room was a little rustic. Some things looked old or broken"

"Easy check-in and "

"The hotel is fine if you're there for business in the media area. The staff was wonderful, and the elevator was a godsend. We enjoyed both the second-floor outdoor lounge and the indoor lounge. A couple of minor things: the lamps could be turned to the side for reading in bed. Unfortunately, my sister saw cockroaches running around in the shower stall, which was unpleasant. "

"over priced buffet breakfast"

"The room was fine-- clean, comfortable, good temperature, though the shower pressure wasn't great. What got me was the lack of service almost everywhere. My room wasn't ready when I got there at 3:15pm, so I had to downgrade to a different room just so I didn't have to wait any longer (they "weren't sure" when my room would be ready). So I change into my bathing suit to head out to the pool, and decide to grab a quick drink from the bar to enjoy poolside. It's about 3:30pm, and there is no bartender to be found. I'm told by others at the bar that they had been waiting about 15 minutes for the bartender to come back and either give them their checks or another drink, but that the bartender seemed annoyed with all these "last minute" drink orders already when it was only 3:00 when they ordered. I waited about 10 minutes and decided just to grab a drink from the little market, but there's no one working there either. I gave up on the drink and enjoyed the pool for a bit. The next morning I go to get a coffee at Starbucks, and the person at the register couldn't even bother to say good morning, they just stared at me like I was an inconvenience. Never did see anyone working the bar or the market register. But they had someone at my room door at promptly 9am asking when I was leaving, though check out wasn't until noon. Not the experience I expected from the Sheraton, and will probably not stay again if it is such an inconvenience to have customers. "

"Everything was perfect."

"I like it"