"I arrived for my reservation, made through Hotels.com, at 10:30 pm. There was no one at the front desk and no one answered when I called the posted phone number. The email confirmation stated the front desk was open until midnight but it was clearly closed for the night.
I called hotels.com for assistance but there was nothing they could do to contact the hotel. I was unable to check in for my reservation, was assured by Hotels.com that i would not be charged, and had to scramble to find an alternate accommodation for the night.
I was in fact charged for my stay. Calls to the hotel and to hotels.com requesting a refund - as I was unable to check in despite arriving during the posted hours - have not been successful. I do not recommend staying at this hotel as there is no guarantee you will actually have access to your room. I also don’t recommend booking on hotels.com as they cannot make any assurances of a stay or honor their word to ensure I wouldn’t be charged for a stay that never happened."
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