"So I booked it for wrong weekend- not sure why the app suggested the following weekend instead of the night I was looking- needed 4/12, booked 4/19. That was my fault and was unfortunate. The clerk was rude- asking if I booked the right location since she couldn’t see the reservation. That’s how we discovered it was the wrong date. I was clearly panicking and trying to fix the dates, realized there was a huge fee- discussed this with my husband in front of the clerk. She never said anything. Another customer came in, we moved aside for them to check in- again clerk said nothing. After the other customer left and I had fixed the reservation- the clerk then says- you should have let me cancel it and we could have waived the fee. I looked at her and asked why she hadn’t said anything? She replied she “was going to”- I politely said that would have been a reason to interrupt my panic!!!?!
She only said sorry and then was rude again about not being able to see the new reservation and asked again did I book the right Forrest city - the other option being NC. I showed her the new reservation and she was irritated because I had an number from Expedia and not a confirmation number letting me know she did not approve of using Expedia and I “should have just booked it with her”. "