Dear Mariano,Thank you for the time taken to share your review with us.While we are delighted that you appreciated your accommodation, we regret that we did not meet all your expectations. We would like to apologise for any delay upon arrival with the key code and in responding to your calls; this can happen during busy periods.We are also sorry to hear of the issues you had in your apartment. We encourage our guests to get in touch with our digital reception via email, phone or WhatsApp, and we would have been more than happy to take the necessary action to ensure an enjoyable stay. We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future.Best regards,Julia from Cathédrale Residence - City Center

Cher Hervé,Nous sommes navrés d’apprendre que votre séjour ne vous a pas donné entière satisfaction et nous vous présentons nos plus sincères excuses.Nous proposons plusieurs types de logements et nos photos vous donnent une idée générale du confort de la catégorie choisie. Nous regrettons que vous ayez eu cette impression.Néanmoins, il est primordial pour notre résidence de vous présenter un logement impeccable. Nous prenons très au sérieux votre retour et faisons les vérifications qui s'imposent afin de maintenir la qualité de nos prestations habituelles.Nous espérons avoir l’opportunité de vous accueillir de nouveau afin de changer votre perception concernant notre établissement.Sincères salutations,Julia from Cathédrale Residence - City Center

Chère Christine,Merci pour ce retour.Nous sommes navrés d’apprendre que votre séjour ne vous a pas donné entière satisfaction.Nous prenons note de votre remarque et les mesures nécessaires seront mises en place afin de maintenir notre niveau de prestations habituelles.Nous espérons avoir l'opportunité de vous revoir parmi nous pour un séjour 100% réussi.Bien à vous,Julia from Cathédrale Residence - City Center

Dear Guest,Thank you for taking the time to share your review.It is great to know that you found our location convenient for visiting the nearby attractions.We are, however, sorry to hear of the issue you had with the apartment and regret that we were not aware during your stay. Nevertheless, we have noted your comment. Please do let us know of any concerns during your visit; we aim to cater to all your needs.The entire team hope that we have the pleasure of welcoming you back. Best regards,Julia from Cathédrale Residence - City Center

Dear Dulcineia,Thank you for taking the time to review your experience with us.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to see you again for an improved stay.Best regards,Julia from Cathédrale Residence - City Center

Hello, we are sorry for the inconveniences you may have encountered. Our team has taken your observations into consideration and we're going to work on it very quickly with the maintenance to resolve these problems. We hope you will find an accommodation that will suit you best on your next trip. See you soon at Smartflats.

Thank you for this review !

Hello, thank you very much for your excellent review and for choosing our flats. We are glad that you appreciate the location of our flat. Our team has taken your observations into consideration. We hope to see you again in one of our Smartflats residences. The smartflats team

Hello Shaun, thank you for your review. We are glad that you appreciated the location of our apartment. We hope we can welcome you back in our flats in the future. The smartflats team

Hello Hans, thank you very much for this great review, we are glad that you appreciated the location of our flat and our check in system. We hope we can welcome you back in our flats in the future. The smartflats team

Hello and thank you for your remarks! It really helps us to improve the quality of our services and our Smartflats. I am sorry you did not have a fully satisfying stay at Smartflats and I apologise for the inconvenience. I hope we can welcome you back soon at Smartflats to provide you with a better experience. Regards, the Smartflats team.

Thank you for taking the time to leave your review! I am glad to see that you had an excellent stay with us. I hope to welcome you back soon at Smartflats. Have a nice day!

I am sorry to see that you did not have a fully satisfying stay. I hope we can welcome you back soon at Smartflats to provide you with a better experience. Feel free to contact us so we can find the Smartflats that will best suit your needs (we have many residences in Brussels, Liège and Antwerp, so there is plenty of choice!).

Bedankt voor uw review Joost!

Hello, Please apologize for not being able to answer in German. I'm glad that the location of our flat suited you. I'm sorry to hear that you had noise problem, this is the inconvenient of a location in city center. I'll inform our housekeeping team to inform them about point you made. I hope we can welcome you back soon maybe in a quieter residence. Kind regards. - Alizée Quality Department.

Dear Pavlos, Thank you for your review. I'm happy to see that location, equipment and decoration suited you. We informed our maintenance and cleaning team about points you made. I hope we can welcome you back soon to offer you a better experience. Kind regards.

Bonjour Stephan! Merci d'avoir pris le temps de nous laisser votre avis. Je suis désolée d'apprendre que vous avez eu des soucis avec le wifi lors de votre séjour. Malgré le fait que nous n'ayons pas de réception sur place, notre équipe est joignable 7/7, 24h/24 par téléphone et email. J'espère pouvoir vous accueillir à nouveau très bientôt chez Smartflats. Cordialement, Tatiane, Quality Manager