I rarely leave negative reviews, but I feel it’s important to share my recent experience at this Comfort Inn & Suites. Upon entering our room, it was immediately clear that the cleanliness standards were far below what I would expect. The room had visible dirt, the bathroom wasn’t properly cleaned, and the general appearance gave the impression that it had been rushed through or skipped altogether during housekeeping.
The most alarming part of our stay, however, was when my kids found a bottle of prescription pills left behind by a previous guest. This is completely unacceptable and extremely dangerous. I brought this to the attention of the front desk staff right away, expecting immediate concern and action. Instead, I was met with indifference and a complete lack of accountability.
Not only did the staff fail to show any real concern for the safety issue, but they also did everything they could to avoid offering any compensation or discount for the experience. I wasn’t looking for a free stay, but I did expect some gesture of goodwill considering the severity of the situation.
This stay left me questioning the safety and standards of this location, and unfortunately, I cannot recommend it. I hope management seriously reevaluates their cleanliness protocols and staff training, especially when it comes to customer care and safety.
