"We had an enjoyable stay overall, and the staff we interacted with were friendly and welcoming. The only issues we encountered were with a few details that impacted the overall experience. Some of the linens had noticeable stains. While they appeared to have been laundered, seeing stained linens took away from the otherwise clean and comfortable feel of the room.
Additionally, we had called ahead to let the hotel know that we would not be arriving until around 10pm, but when we arrived there was no one at the front desk. This made check-in a bit inconvenient after a long day of travel. Having someone available or providing clearer after-hours check-in instructions would have made the arrival process much smoother.
Overall, we enjoyed our stay and appreciated the positives (nice breakfast!), but addressing these details would help create a more seamless guest experience."