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"There were problems with the water coming out of the shower"

"Very hard to find and poor customer service. Hotel name not displayed on building, only marked on glass door inside lobby entrance which isnt visible when walking past. Arrived when bar packed with people standing outside 5 deep blocking any sight of the already hard to find hotel entrance. Showed bouncer the hotel name on my phone asking if I was in right place and they said no. Went around in circles for 10 mins trying to find alternative entrance before going back to bar area then seeing the hotel name on the internal glass door. Bouncer had given me poor information delaying my check-in. Room decor was nice and bed v comfortable but 1 night other guests delayed me from going to sleep due to making lots of noise. Then their loud noise woke me up in middle of the night and went on some time. Tried to reach Reception by their Whatsapp, the Hotels.com app and main external Reception phone number. They didnt respond for half an hour - unacceptable when help needed overnight. Was awake for an hour overall in middle of night due to this noise, after already taking longer to fall asleep due to it. At checkout next morning I told Reception I would make a complaint. They apologised and said I had to submit complaint through Hotels.com. I did that and Hotels.com said I should contact hotel. When I said I already had, they contacted the hotel who refused to provide any compensation due to the disruption. V poor customer service. Avoid."

"We booked this hotel as we were driving from Rome and wanted a nice hotel before going into Florence. The hotel is new, big and beautiful. It has a swimming pool and "

"Great breakfast buffet. Friendly staff. Large room. Great location. Walking distance to the train station and bus station. "

"Had an amazing time. The room was lovely, clean and the service from staff including the domestics was excelent. Staff at reception could not do enough. Very helpful. Breakfadt was very good and location in the heart of everything. Thank you for amazing time, wish l could stay longer"

"I dont believe the air is turned on until May in Italy atleast thats what we were told in Balogna. It was mid April faily warm day and room didn't seem to be too warm. The room was very clean and staff was helpful. Pretty decent breakfast. We ran out of toilet paper and the cleaning people must not have noticed when cleaning our room. I asked at front desk and they brought two rolls to our room very quickly. The noise from the rooms above us could be quite noisey because tike instead of carpet. Pretty good location. Overall I would rate it a 4."

"The two best things about this hotel were its location and the staff. It’s located a 30 second walk from Santa Maria del fiore in one direction and Piazza Republica in the other. The staff were super helpful and accommodated well for our family. The only aspect we didn’t like was the breakfast which was very basic but there are lots of eating places within a minutes walk. Overall, I would stay here again for its location and staff"

"A great location but would not stay here again. No lift and it's 20+ steps just to get to the lobby level. I was told numerous times there was no breakfast (never asked) and although one staff member said I could use the coffee machine, another member made sure to tell me it was really for the staff and they were letting me as a favor? The single room was not functional at all but the bed was very comfortable. The bathroom was so tiny the toilet was blocked by the bidet, really bizarre. "

"Fantastic staff. Perfect location. Loves the room"