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"Dirty Room CB"

"Pool area great, wifi great. But only hot water in the shower. No housekeeping (asked for clean shower towels after 6 days of 8 day stay.) Not great amenities in kitchen. No wash cloths, dish cloths. Ocean view would be possible if it wasn’t blocked by parking lot. Issues with plumbing that gurgled spontaneously from both sinks. Between this and barking dogs at 6am, no sleeping in on vacation. Thanx to Curt in the kitchen, he went over and above to enhance our stay. Thank you. Spa was fantastic!! Restaurant was also great, but breakfast is very overpriced."

"The breakfast was fresh and pool area very comfy and air conditioning excellent "

"It has a beautiful view.. great staff, very welcoming "

"Took over one hour 30 min to check in. Food was terrible. Room service had very limited options, took long and sometimes forgot to deliver order. Chicken at the lunch buffet was served with feathers on it. Staff appeared to be nonchalant about issues raised. They offered a romantic dinner to passify but no one came to take us to the dinner dispite calling and front desk and informing that we were dressed and ready. Total disaster. Quite a disappointing experience for a brand that claims to be luxurious. "

"Clean, friendly, excellent service"

"Great value for the location! Beautiful property grounds ans great service!"

"Excellent service and atmosphere. Kitchen clean and homelike. Breakfast items provided for the first morning...very thoughtful. "

"We loved our stay at Laluna. The only thing I would say is, we chose this particular resort in part because each room had a private plunge pool. We unfortunately only used ours once, and because we felt that we should. It's located in the front of your room, right along the walking path that others take. We wished it were more private and inviting. The food at the restaurant on the property was really good, and I can't recommend the spa again. We ended up going back a second time for another balinese massage before leaving, because it was that amazing. The property is lovely and the pool and beach are beautifully maintained."