Search Hotels Near Morne Rouge Beach,

"Dirty Room CB"

"Pool area great, wifi great. But only hot water in the shower. No housekeeping (asked for clean shower towels after 6 days of 8 day stay.) Not great amenities in kitchen. No wash cloths, dish cloths. Ocean view would be possible if it wasn’t blocked by parking lot. Issues with plumbing that gurgled spontaneously from both sinks. Between this and barking dogs at 6am, no sleeping in on vacation. Thanx to Curt in the kitchen, he went over and above to enhance our stay. Thank you. Spa was fantastic!! Restaurant was also great, but breakfast is very overpriced."

"The breakfast was fresh and pool area very comfy and air conditioning excellent "

"Room very clean"

"Our room was cleaned daily by a committed housekeeping staff. Lorene & Ingrid were exceptional, warm and friendly. They were limited by the lack of resources. Gem is conveniently located on a beach, however the rooms are showing their age and it is clear that management has not invested in updating the room in a very long time. Basic things like a running toilet tank, having to hold the lever to get the toilet to flush, a refrigerator that leaks, all reflect the lack of intention to the small details. For the most part, the staff was helpful and friendly, however, there was a server at the bar at Kalinago who was rude, dismissive and very combative. I was told that she was fairly new to the team. Management could do a better job of ensuring that their employees, as in this case, properly reflect the values and the mission of Gem/Kalinago. Deslin, who assisted us over breakfast and the bar at Kalinago was exceptional! Her maturity level and attention to details, along with her deep care for her customers was appreciated. "

"It has a beautiful view.. great staff, very welcoming "

"Took over one hour 30 min to check in. Food was terrible. Room service had very limited options, took long and sometimes forgot to deliver order. Chicken at the lunch buffet was served with feathers on it. Staff appeared to be nonchalant about issues raised. They offered a romantic dinner to passify but no one came to take us to the dinner dispite calling and front desk and informing that we were dressed and ready. Total disaster. Quite a disappointing experience for a brand that claims to be luxurious. "

"Clean, friendly, excellent service"

"Great value for the location! Beautiful property grounds ans great service!"